Emirates Airlines Overview
The Emirates Group is a travel and tourism conglomerate with several operating divisions, which includes air transport, engineering services, call centres, hotels and resorts, tour operator and events management, and many more. One of the global company’s major divisions, which helped put it on the map, is Emirates Airlines. Emirates is one of the world’s best airlines, and the largest airline operator in the Middle East. It has an excellent reputation for its extraordinary customer service and top-of-the-line facilities. It takes pride in having one of the youngest fleets in the sky. The average age of its carriers is 80 months, and this is expected to fall further with a fast-expanding fleet. It currently has over 240 latest wide-body aircrafts. It has the customers’ ultimate comfort in mind, being the leading operator of the double-decker Airbus A380s and Boeing 777s. These are the most efficient and most modern wide-body aircrafts in operation today. It currently flies more than 80 A380s and operates three class versions of the ultra-modern Boeing 777: 300, 300ER, and 200LR. The airline is expecting more aircraft deliveries in the coming months. In fact, its aircraft on order is estimated to be worth over US$ 110 billion.
Emirates Airlines currently flies to more than 150 destinations around the world in over 80 countries. From its home base at Dubai International Airport, it has more than 3,500 flights every week, flying to six continents. The airline has exclusive use of Dubai’s state-of-the-art Terminal 3.
It currently has flights to and from five major Australian cities – Adelaide, Brisbane, Melbourne, Perth, and Sydney. Travellers can fly to Adelaide from 124 destinations worldwide. Travellers can fly Emirates to Brisbane from 130 destinations, and to Melbourne from 125 destinations. Passengers can travel to Perth from 119 cities and to Sydney from 134 cities. Emirates has a special partnership with Qantas, providing a seamless travel experience with a shared A380 network. Using one ticket, passengers are able to connect to Australia via Dubai. With a Walkabout Pass, customers can fly to destinations across Australia and New Zealand.
Recipient of more than 500 awards and recognitions worldwide, Emirates is a market leader, paving the way and introducing many firsts in the airline services industry. It is the first airline to offer mobile phone services to its passengers and it is renowned for having a personal entertainment system in all seats.
Emirates has received worldwide acclaim and recognition, making it one of the most renowned brands in the world. In 2016, the airline received its 12th consecutive honour for best In-flight Entertainment at Skytrax World Airline Awards. It was also voted Best Airline in the World 2017 by leading travel website company TripAdvisor.
Emirates Customer Service
Flying Emirates is always an unforgettable experience. It offers a remarkable array of services to its customers, which is not found in any other carriers in the world. It is an incremental step-up from other well-known carriers in the industry. Emirates employs more than 15,000 cabin crew, all working to anticipate customer needs. Emirates customer service is as excellent and well-known as its facilities.
Each flight is equipped with world-class facilities. It is renowned for being a market trailblazer, pioneering personal entertainment systems in all seats, private first first-class suites, and the much talked-about A380 On-board Lounge.
The Emirates experience starts upon check-in. The remarkable A380 hub, found in Terminal 3 of Dubai International Airport is the very first concourse service facility in the world. It is especially designed for the airlines’ growing fleet of A380s. Within the A380 hub, customers get to shop in various high-end outlets and dine in its eclectic selection of casual and fine dining cafes and restaurants. Aside from restaurants offering global cuisine, there are popular outlets such as Costa, Starbucks, Paul, and Häagen-Dazs.
All passengers from First Class, Business Class, and Economy Class are guaranteed an exceptional experience, with comfortable seating and the unrivalled ice inflight entertainment. In 2016, Emirates introduced its new blankets and amenity kits for all its passengers. First Class and Business Class passengers get lounge wear, blankets, and luxury skin-care products. The airline also provides free Wi-Fi up to 10MB on all A380 and most Boeing 777 aircrafts. Passengers can buy additional 500MB for just US $1, a rate which is considerably cheaper compared to other airline offering the same service. New refreshment areas were also launched in the Dubai Business Class Lounge.
The Emirates inflight entertainment has over 2,500 on-demand channels, offering films, television series, music, and games all on ice Digital Widescreen. News, weather, and sports updates are also available in the ice entertainment system. News updates are regularly updated via satellite from the BBC News website. News reports from Reuters are also available in various languages, including German, French, and Arabic.
Passengers also get a chance to see where they are on the journey with the moving map, or get a glimpse of the view outside the plane using the external cameras. Passengers can choose from the pilots’ view or the birds’-eye camera. The A380 double-decker even has a tail fin camera. This gives passengers a remarkable view over the aircraft and through the clouds.
Let’s hear it straight from Emirates customers who gave their stellar reviews on various travel forums. Satisfied customers say that Emirates is “the best international economy airline available… larger seats and better food service than comparable airlines.” Other travellers say that booking flights through its website, emirates.com, is very simple and very well set out. They have raved about its amazing cabin crew, excellent service, and great food. A satisfied customer from Sydney says that compared to most other airlines, their “attention to detail and service during the flight is great.”
Emirates Australia Contact Numbers
It is easy to get in touch with Emirates in Australia.
Emirates phone number in Australia is +61 1300303 777. This number is dedicated solely for customers enquiring about flight and services such as Chauffeur-drive, Dubai stop-overs, and other Emirates services queries.
For hotel bookings, customers can contact +61 2 82281535 (English) and +44 20 33202609 (international charges apply). If you have made a reservation with hotel partner booking.com, please email customer.service@booking.com.
If you would like to request for a car hire service provider, please call +61 286078301. CarTrawler is the airline’s car hire partner. You can send them an email at reservationsdept@cartrawler.com (prior to picking up the hire car) or customercare@cartrawler.com (for queries after you’ve hired the car). However, they are unable to answer concerns about Chauffeur-drive or other Emirates services.
For tours and activities in and around Australia, please call +49 30 544 459 44 (international charges apply).You can also send an email to support@getyourguide.com. Getyourguide.com is the partner tour company of Emirates.
For travel insurance concerns, call +1 800039 506 for general queries and changes in your travel insurance policy. If you need to make a travel insurance claim, please call +60 327 725 531.
Contact Emirates Australia
Emirates Airlines contact is not limited to email and phone. There are other ways to stay informed and to get valuable information.
| City | Address | Telephone | Working Hours | Baggage Services |
| Adelaide | Town Office:
Level 26 Westpac House 91 King William Street Adelaide 5000 |
+ 61 1300 303 777 (Reservation call centre 24/7) | Reservation call centre daily 24 hours
Monday to Friday, 09:00 to 17:00 Saturday to Sunday, Closed |
00 61 1300 766 166 (International) 1300 766 116 (local) |
| Brisbane | Town Office:
Level 13 167 Eagle Street Brisbane Queensland 4000 |
Reservation call centre daily 24 hours
Monday to Friday, 09:00 to 17:00 Saturday to Sunday, Closed |
||
| Melbourne | Town Office:
Level 2 257 Collins Street Melbourne Victoria 3000 |
Reservation call centre daily 24 hours
Monday to Friday, 09:00 to 17:00 Saturday to Sunday, Closed |
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| Airport Office:
Check-In area Melbourne Airport |
Daily, 3 hours before flight departure | |||
| Perth | Town Office:
Level 2 181 St. Georges Terrace Perth 6000 Western Australia |
Reservation call centre daily 24 hours
Monday to Friday, 09:00 to 17:00 Saturday to Sunday, Closed |
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| Sydney | Airport Office:
Sydney Airport Check-in Area |
Daily, 2 and ½ hours before departure of flight |
The Help Centre in emirates.com contains essential information and answers to frequently-asked questions. Whether you need to know the maximum allowance for checked baggage to getting refunds for cancelled bookings, all the answers can be found on the website. Under the Essential Information section of the website, customers can look for answers for various concerns such as baggage, dietary requirements, travelling with infants, visa and passport information, customers with special needs, unaccompanied minors, and many more.
Customers can also join the mailing list to receive updates on latest fares and offers or the latest Emirates news. You can also check out its social media sites. Emirates has a Facebook account (www.facebook.com/Emirates/) which is available 24/7 to answer queries. For Twitter users, you can tweet @EmiratesSupport account if you need assistance. Be one of Emirates’ 2.2 million followers on Instagram. Customers can tag photos and videos on Instagram using #EmiratesAirline. Customers can also access their YouTube, LinkedIn, and Google+ accounts.
Emirates Australia FAQs
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What is my quota for checked baggage?
Emirates offers one of the of the world’s most generous luggage policies.
- If you are an Economy Class Customer, you can check in up to 35kg depending on your fare type.
- For Business Class Passenger 40KG and
- For First Class Passengers – 50KG
Passengers in all three classes can check in upto ten pieces of luggage as long as it stays within the checked weight limit for their particular cabin class.
Note; these weights as mentioned above do not apply to itineraries involving, South, Central or North America or for flights departing from Africa. You can read their dedicated weights and piece FAQs for more information on baggage allowances for these itineraries.
Also, different baggage rules may apply on flights served by other airlines.
If you have assumed your allowance to be over 32kg (71lb), please note that Dubai Civil Aviation prohibits the approval of any one piece of baggage weighing more than 32kg (71lb), into, out of or via Dubai International airport.
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Where will I find information about car hire bookings?
You can find Car Hire bookings on emirates.com – which are made through their partner CarTrawler. If you have any issues about car hire, please visit the CarTrawler website.
If you have any queries before picking up the hire car, please email reservationsdept@cartrawler.com
For any queries after you have hired the vehicle, please use customercare@cartrawler.com
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What are the time restrictions for online booking?
Online booking utilizing real-time payment is open for any flights up to 2 hours before listed departure time. Real-time payment options involve a credit card, debit card, PayPal and real-time bank transfer.
Other payment examples including bank transfers, Western Union etc. have their purchase restrictions, for more information you can visit FAQs here.
You can buy a ticket online up to 328 days before the date of travel.
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How to reach the emirates.com mobile site?
You will need to have an internet enabled mobile device and be connected to the internet. Then type in the URL emirates.com on your mobile internet browser. Their mobile site is available globally.
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What features can I use on my mobile device?
You can now control every feature of your Emirates flight from your mobile phone, from securing a booking to checking in online, and everything in between.
The specialties’ provided work in the same way they do on an ordinary computer browser but have been optimised for use on your mobile device.
Click on the link to view a full list of the features available on the emirates.com mobile site.
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Do I have to subscribe or pay to access the mobile site?
The emirates.com mobile site is a complimentary service provided by Emirates. Your mobile service provider may only price you for the time you spend online.
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What is a mobile boarding pass?
You can now take hold of a mobile boarding pass for your Emirates flight on your web-enabled phone or mobile device. You can request a mobile boarding pass through Emirates mobile site or through emirates.com on a PC.
To use a mobile boarding pass, you should have an active internet connection on your mobile device. You can obtain a link to your mobile boarding pass either via email or SMS.
Click here to learn more about using a mobile boarding pass.
Currently, mobile boarding passes can be distributed for most flights from selected airports around the world. For more information on Emirates mobile boarding pass service, please see their Online Check-in FAQs.
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I am flying to a country that demands Advance Passenger Information (API). Can I still apply for online check-in?
The immigration officials of many countries require all airlines to afford passenger passport information before departure of any inbound or outbound flights to assure safety and security. Currently, these countries include:
| Australia | Germany | New Zealand | Austria | India | Qatar | Bahrain | Indonesia | South Africa |
| Bangladesh | Ireland | Spain | Brazil | Italy | Sri Lanka | Canada | Japan | Switzerland |
| China | Korea | United Kingdom | United States | Malta | Cyprus | The Czech Republic | Netherlands
|
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Note; Passengers travelling to the UAE from certain countries also require to provide Advance Passenger Information. Currently, these countries include Iran, Iraq, Pakistan and Yemen.
If you are migrating to one of these countries, you can still use online check-in where possible, granted that all of the relevant passport information for you and anyone travelling with you has been finished. If any passport information is abstaining or incorrect, you can add or edit that information by the online check-in system.
Please note that all travel in such cases is subject to the consent of immigration authorities in the destination country.
Open the link to know more about Advance Passenger Information (API).
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Which personal electronic devices can I use on board?
You can use several electronic gadgets on board their aircraft, but there are some you definitely can’t use. Here’s a list of electronic devices and especially when you can use them.
What you can use at any time:
- Anything that’s already part of the aircraft, including the in-flight entertainment system
- CD players and digital audio or MP3 players
- Your electric watch
- Electric shavers – only in the bathrooms
- Personal medical devices – that includes hearing aids, pacemakers, life support systems and electronic nerve stimulators
When switched to flight mode you can use the following devices at any time;
- Mobile phones
- Bluetooth devices
- Tablets, for example, iPads and Kindles
- E-readers
- Electronic games, for example, Nintendo DS
Note; Putting your device in flight mode indicates all the transmitting services like Wi-Fi, GSM, GPRS/EDGE and Bluetooth are off.
While you can use their free Wi-Fi on handheld electronic devices on-board, they must be in flight mode for a taxi, takeoff, arrival and landing.
During the flight, typically, a few minutes after takeoff, your cabin squad will tell you when you can turn off flight mode and start utilising transmitting services on your device.
Towards the end of your flight, they will let you know when to turn on flight mode for landing.
The following things can be used during flights only;
- Laptops
- Notebooks
- Portable DVD players
You need to put these electronic devices off in the overhead lockers or under the seat in front of you during taxi, takeoff, approach and landing. The cabin crew will tell you when to use them.
What you definitely can’t use at any time on our flights:
- AM/FM radios
- VHF scanner receivers
- Portable TV sets
- Radio controlled toys
- GPS systems
- Two-way transmitters such as walkie-talkies, amateur radios, citizen band (CB) radios, 49 MHz transmitters.
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What should I carry with me if I have particular medications?
You should at all times bring your prescription with you when you board any of the Emirates flight if you require special medication. However, different countries have different laws that govern the possession and importation of prescribed drugs and some of the nations have limited supplies so you should refill your prescription and it’s always a good idea to bring an extra amount with you.
If you need more information on the same – we suggest you to consult with your physician and contact the local embassy of the country to which you are flying.
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Am I entitled to travel with my pet on-board?
Certain service animals are allowed to travel in the cabin on Emirates flights, subject to some conditions. For additional information on travelling with a service animal, please see their information on passengers with special needs, or reach your local Emirates office.
However, Pets are not permitted in the cabin of Emirates flights. To learn more about transporting your pet visit the given link or simply or contact your local Emirates office.
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What is the Emirates Skywards?
Emirates Skywards is the top-rated and one of the most preferred frequent flyer programme of Emirates Airline and flydubai, which was launched in May 2000. The membership in the programme provides access to a world of elite benefits intended to make travel more rewarding and enjoyable.
Emirates Skywards is a consistent winner of travel and customer service awards including a Freddie Awards and the Business Traveller Middle East Awards. Also, known as the ‘Oscars’ of customer loyalty programmes – Some of the titles they have earned over the years include Best Website, Programme of the Year, Best Customer Service, Best Member Communications, Best Reward Promotion, Best Award Redemption, Best Frequent Flyer Programme, and the Best Loyalty Programme.
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May I have two or more than two Emirates Skywards Accounts?
No, you can only have one Emirates Skywards account at a time. Though, you can be both an individual member in your own right and a Family Bonus member at the same time.
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What is Skywards Miles?
Skywards Miles are the premium currency you earn as an Emirates Skywards member. You can make Skywards Miles when you fly with Emirates and flydubai, as well as when you are a buyer of their global partners, including;
- Banks
- Hotels
- Car hire agencies
- Partner airlines
- Lifestyle and retail companies
