Introduction
iPrimus Mobile is an Australian telecommunications company and a wholly owned subsidiary of M2 Group. The company is based in Melbourne, Australia. iPrimus primarily focuses on fixed, mobile and broadband services. Primus Telecom was the first telecommunications carrier to receive a license when full deregulation and competition was introduced in Australia in 1997 and has network facilities across Australia. Primus operates its own fibre network in the five major capital cities; Sydney, Melbourne, Brisbane, Adelaide, and Perth. Contact iPrimus phone number for more on company info.
iPrimus Mobile Services
iPrimus was founded on 1st July 1997 fully owned by M2 Group. Today, with a growing telecommunication business, they have a number of employees of 500. Since the establishment, through several steps of Market entry, growth industrial consolidation and acquisition, iPrimus has now become one of the leading Mobile and Broadband service provider in Australia. More can be found by calling an iPrimus phone number.
iPrimus have two product and service categories- Residential product and Business product. They provide Broadband, Fixed line and Mobile services as residential products and Internet and Data, Voice System services etc. as business services.
iPrimus Phone Number & Support
Before contacting the iPrimus phone number, you have to decide on what purpose you want to contact them before calling. As they have several hotlines for different types of customer support. The iPrimus phone number customer service is 1300 85 44 85 and the iPrimus phone number for technical support is 1300 85 11 85. Also, they have other hotline numbers for Phone fault, Mobility enquiries and Provisioning.
You can visit the official website http://www.iprimus.com.au/ and contact their online customer service at http://www.iprimus.com.au/contact/ to talk about the basic requests/enquiries, services and products. Contact directly via their customer service mail service- customerservice@iprimus.com.au.
Remember Before Contacting iPrimus Phone Number
While visiting the online support centre, be selective to choose on choosing the purpose of your enquiry. Because, they have got several categories of customer service as like as billing and accounts, Technical support, Understanding the Billing Process, Email phishing scams, technical hacking etc. By entering your details into the customer service form, you agree that Primus Telecommunications Pty Ltd will use your information to market products and services to you. This information will be disclosed to our agents and contractors, some of whom reside outside of Australia. Also, maintain official contact period which is 9 am to 6 pm from Monday to Friday (for customer support).
FAQ- iPrimus
How to get Account information over the phone in iPrimus?
Assistance is available to you from our Customer Service Staff during the following hours and staff can provide information regarding any unbilled amounts on your account and your information regarding your usage;
Monday to Friday 8am to 8pm. Your privacy is important to us, so be sure to have your account information handy so we can verify your identity before providing account information.
What are the usage of My Account?
iPrimus broadband plans and bundles have 24-hour access to online self-help Account Management via the My Account section where there is the option to;
- View current and previous bills
- Check your account balance
- See future charges not yet billed
- Look at your Internet usage summary
- Go over information about your plan
- Edit options Record payment receipts
- Make payments via Credit Card
For help accessing your My Account, please contact us. Please note that call records may not be displayed in real time and could be delayed by more than 48 hours.
What is internet usage?
Internet usage is the amount of data which is transferred between your computer or other device (e.g. smart phone, tablet) and the Internet over a certain amount of time. This amount of data is measured in bytes, kilobytes, megabytes and gigabytes.
Data can be transferred in two ways;
From the Internet to your computer or device (download – e.g. watching a video online);
From your device or computer to the Internet (upload – e.g. uploading pictures to a social media site).
Regardless of how you connect to the internet, all activities, including Uploads and Downloads, contribute to your overall usage.
Why does iPrimus have a Fair Use Policy?
iPrimus tracks usage and sets acceptable usage limits in order to offer an excellent product and service to all iPrimus Customers and provide reliable, consistent service.
What can cause unexpected high usage?
The most common culprits for data disappearing are;
Streaming: Video or audio content on YouTube, illico.tv, tou,tv, etc.
Online gaming: such as XBOX LIVE, Miniclip.com, Games.com
Automatic updates: e.g. Adobe, Windows, Explorer, etc.
Exchanging files via Itunes, LimeWire, Zik.ca, Kazaa, BitTorrent, etc.
If you are happy with your use of the above, then perhaps you should consider a different plan. In most cases, iPrimus will not charge fees to upgrade to a larger data allowance (although the monthly access fee charges may be higher).
How can I check and monitor my Internet usage?
There are several ways to check your Internet usage, check out our Internet Usage page for advice and contact details, log into your Account Toolbox or call our friendly customer service representatives.
Does iPrimus provide a battery for battery backup?
No. In order to obtain a backup battery, please speak to the NBN installer. Currently, nbn™ is supplying the battery backup units when installing a new NBN terminal at Fibre connected premises. The Power Supply Unit (PSU) for the Network Termination Unit (NTU) has the facility to accept a backup battery. If maintained properly, the battery can provide backup power to your Fibre service in he event of a power outage. Please note that it is your responsibility to fully charge and power the back up facility.
