Qantas Australia Phone Number & Customer Service Contact Details

Qantas Australia Overview

Established in 1920 in the Queensland outback, Qantas is Australia’s largest airline, both for domestic and international flights.  Dubbed “Spirit of Australia”, Qantas ranks third oldest airline in the world, right behind Avianca (2nd) and KLM (1st). Qantas is also a founding member of the Oneworld Airline Alliance. This is an organization of the world’s leading airlines that are committed to providing the best level of customer satisfaction and flight experience for frequent travellers.

Qantas operates from three airport hubs within Australia: Brisbane, Melbourne, and Sydney. Headquartered in Sydney, QANTAS is an acronym for its originally listed name, which is Queensland and Northern Territory Aerial Services Limited.

Throughout its long years of operation, it has built a reputation for reliability, superior engineering and maintenance, safety, and customer service.

Qantas group is led by its CEO Alan Joyce, who has been in this position since 2008.  Under Mr. Joyce’s leadership, Qantas has seen unprecedented growth in the Asian and domestic market.  He has also steered the company into a new strategic direction and launched the airline’s biggest transformation program since 1995, with more than a third of the fleet modernised. Because of his accomplishments, Mr. Joyce was named CEO of the Year by CAPA Centre for Aviation in 2015.  He was also named second most influential gay business leader of Financial Times list of “Top 100 Leading LGBT Executives.”

One unusual aspect of Qantas aircraft is that they are given special names.  This has been a long-held practice since 1926. When Qantas names their aircraft, they usually follow special themes: Australian aviation pioneers, Australian cities, etc. For instance, the very first A380 of Qantas was named after the Australian Women Pilots’ Association founder Nancy Bird-Walton.

Qantas also upholds Australian aboriginal artwork with its Flying Art series.  Since 1994, there have been four aircraft that have been painted with indigenous art, in cooperation with Balarinji Designs.  The first commissioned aircraft was released in 1994, and it was painted on a B747-400.  This large moving art is entitled “Wunala Dreaming.”  In 1995, “Nalanji Dreaming”, depicting the lush colour palette of tropical Australia and its 40,000 years of ancient cultural traditions, was painted on a Qantas Boeing 747-338.  The third Qantas aircraft to be painted with indigenous designs is a Boeing 737-800. “Yananyi Dreaming” is a design based on the paintings of Rene Kulitja, and depicted the colours of the landscape surrounding Uluru. The fourth and latest designed is a painting on a B737-800 aircraft entitled Mendoowoorrji.  

This indigenous art livery is very important for Qantas, as they pay homage to the heritage of the original peoples of Australia.

Qantas has more than a hundred aircraft as part of its fleet, with several Airbus 330s, Airbus 380s, Boeing 787s, Boeing 747-400s, Boeing 737-800s, Boeing 717s, and Dash 8s.

Qantas Customer Service

Qantas strictly adheres to their commitment to customer satisfaction with their Customer Charter, which is laid out on their website. Being Australia’s leading premium airline, Qantas is committed to the best customer service for their passengers.

Number one in their customer charter is that they will never compromise on safety, which is their top priority.

Second on their customer charter is their commitment to customers and their baggage to get to their destination on time. Qantas cares about their on-time performance because they care about their customers arriving at their destination on time.  Because of this, they are vigilant in recording their on-time performance using ACARS, or computerised Aircraft Communication and Reporting System.

Other Qantas commitments include looking after customers if things don’t go as planned and if they have specific needs.

Qantas offers various travel classes, each equipped with various services according to passenger needs.  For international flights, Qantas offers Economy, Premium Economy, Business Class, and First Class.  For Domestic flights, Qantas offers Economy and Business Class. On Selected B747-400 aircraft, customers can enjoy flat Skybeds on Business Class.

Qantas has enhanced International Business Class from check-in to arrival. First of all, they offer complimentary Chauffeur Drive service on eligible flights worldwide. The Business Lounge offers seasonal menus, workstations and Wi-Fi, and even quick shower facilities. Once onboard, enjoy special amenities, relax in the onboard lounge, and avail of special On Board Dining privileges, most notably Sommeliers in the Sky. “Sommelier in the Sky” is an award-winning special amenity of Qantas.

Through the Manage Your Booking option on the Qantas website, passengers can change or cancel flights, buy extra legroom seats, print or mail their itinerary, and purchase additional baggage allowance.  Just input booking or voucher reference number and last name, and they are able to do the service for you online.

Qantas Frequent Flyer Customer Service

As a Qantas Frequent Flyer member, your status is recognised among other Oneworld Alliance Member airlines. Other Oneworld member airlines are Japan Airlines, British Airways, American Airlines, Qatar Airways, Air Berlin, Cathay Pacific, Finnair, Iberia, Royal Jordanian, and SriLankan Airlines.

Qantas values its loyal customers and has a specifically laid-out commitment statement for their frequent flyer customers.  This includes making it easy for frequent flyer members to get in touch with the customer service team, and for customers to really enjoy Qantas points.

Qantas Contact Numbers

For new and existing flight booking enquiries, here are the contact numbers of Qantas in Australia and the South Pacific region.  Qantas Australia also has a new call-back service to make it easier for customers to get in touch with a service representative.

For Qantas Frequent Flyer Membership Enquiries, call the following numbers:

Flight Rewards and Priority Reservations Contacts

Different departments of the Qantas Group:

For Lost Property Enquiries within Australia, contact Baggage Services:

Australian mailing address and fax numbers:

Customer Care

Qantas Airways Limited

10 Bourke Road

Mascot NSW 2020

Fax: 1800 613 844 within Australia

+61 2 9490 1857 outside Australia

Contact Qantas

The Qantas website has a special page for emailing concerns regarding baggage, check-in, managing bookings, frequent flyer program, Qantas club, and much more. Passengers can also check out the FAQs page for answers to common queries and concerns.

There are other ways of contacting Qantas, which includes joining and subscribing to their social media accounts. In order to stay up to date with announcements, product launches, and general news, join them on Facebook (Qantas) or connect with them on LinkedIn (Qantas). View products and services and other interesting facts about the company through the Qantas YouTube channel.  Share Qantas-connected stories and images on the @Qantas Instagram account. Passengers can directly message, share information, or get breaking news through the Qantas Twitter account (@qantas, @qftravelinsider, @qantasusa). Customers can get the latest news and sale alerts by subscribing to Red Email or RSS feeds.