Airbnb Australia Contact Phone Number

 

Airbnb Australia Contact Phone Number AU

Airbnb is one of the largest online marketplaces which enable people to rent out their properties or spare rooms to guests and for that Airbnb takes 3% of commission on every booking from hosts and between 6% and 12% from guests. Visit the about us page to know more about the company.

Airbnb Australia Customer Services Number List

Airbnb Services	Australia Contact Numbers
Help Center	+61-2-8520-3333

 

If you want to contact the Airbnb team, follow the instructions below;

• Log in on the Airbnb website, go to the Help section (it’s located in the footer)
• Next, pick the Resolve Issue option from the menu on the left
• You will be asked to specify your problem a bit.
• Once you do, Airbnb will suggest a solution. At this point, you will also get the option to say that you need more help by clicking on the ‘I still need help’
• Once you click the button, a box where you can type in your message will appear
• Click on the Send via email button

The reason why Airbnb has it set up like this is most likely the amount of emails they would get if they simply left an email address at the top of their help center page. They are trying to get users to check out their knowledge base resources first before letting them contact the company directly.

Ways to Contact Airbnb Customer service

There are multiple ways to connect with Airbnb Customer Support, and some of them are listed below;

1. The best toll-free phone number for calling Airbnb Customer Service is +61-2-8520-3333
2. Another way Airbnb prefers to be contacted is via their messaging centre
3. You can contact them via a mailing address
4. Check in to their social media platforms

If you would like to try a long-shot, you can also email these people;

• Host or Guest Concerns: Aisling Hassell, Global Head of CX hassell@airbnb.com
• Brian Chesky, CEO of Airbnb can be reached at either brian@airbnb.com or chesky@airbnb.com  

For more information about Airbnb Australia, visit its official website.

Founded in 2008, Airbnb is the world’s largest community-driven Hospitality Company, offering unique homes, end-to-end trips and experiences including where you stay, what you do and the people you meet that let travelers belong anywhere. Airbnb does not own any real estate or conduct tours; it is a broker or an agent which receives percentage service fees with every booking unanimously. The company hold over 5 million lodging listings in 81,000 cities and 191 countries and has facilitated over 300 million.

Airbnb exclusively leverages technology to cost-effectively empower millions of people around the world to unlock and monetise their spaces to become hospitality entrepreneurs. Airbnb’s housing marketplace offers access to millions of places to stay in more than 191 countries, from apartments and villas to castles, tree houses and B&Bs. Moreover, with experiences, you can see a different side to a destination through unique, handcrafted activities run by locals, while a partnership with rest provides access to the best local restaurants in selected countries. All of this is put together in one user-friendly and beautifully designed website and app.

Airbnb Australia Services

1. Hosting: Airbinb offers the best hosting services on the planet. Airbnb can be reached via either its websites or mobile apps.

• Registration and account creation is free of cost. However, before booking, you are supposed to give a valid username, email address, phone number, photo, and payment information. Some hosts also demand a scanned copy of a government-issued ID before accepting a reservation.
• Users can search for lodging using a variety of filters including lodging type, dates, location, and price.
• Users can create a listing by selecting the “Host” menu after logging in. A listing cannot go live until the owner is ready to publish.
• Pricing is determined by the host, with recommendations from Airbnb.
• Hosts can charge different prices for nightly, weekly, and monthly stays and can make adjustments for seasonal pricing.
• Hosts are allowed to add descriptions of the residence, amenities, available dates, cancellation policies, any terms and conditions that must be agreed to by guests and are advised to upload photos of the lodging that is offered.
• Potential guests are required to message the host directly through Airbnb to ask questions regarding the property. Unless the host has enabled “instant book”, in which case requests for stays are accepted automatically, a host has 24 hours to accept or decline a booking. Therefore, after the reservation, hosts coordinate meeting times and contact information with guests.

2. Travel Credit: Airbnb offers free coupons. You can invite your friends to Airbnb via email or share your referral code on Facebook or Twitter. When you send money to your friend in Airbnb credit, you will get half of that money when they travel and even more money when they host. And, your available travel credit automatically appears on the checkout page in the form of a coupon.

Why Choose Airbnb?

A handful of reasons to choose Airbnb over a hotel will instantly make you sign up for Airbnb and booking your first Airbnb stay. Moreover, airbnb is one of the most-preferred choices for tourists and the following reasons will make you believe that;

Tourists are mostly motivated to book Airbnb accommodations because of their low cost, convenient location, and household amenities. They are in general less motivated by the opportunity to interact with the host or other locals, or by the promise of an authentic, local experience. This finding contrasts with Airbnb’s marketing efforts, which focus more on the service’s experiential side.

Value And Price; Airbnb lets you find much larger rooms, also luxurious rooms at a similar price than a hotel or even cheaper.

Easy Communication: Guests are expected to get quick response from home owners as they are willing to help them with tips and instructions for their trips. And, that is why this process is fast and efficient.

Strategic Location: Airbnb lets you choose a location to the town centre or oceanfront, where hotels may not be located.

Great Atmosphere: You can feel at home and enjoy a fantastic social experience with the hosts. This is the best way to make a friendship which can broaden your horizons.

Personalized services:  Guests can find comfortable living rooms, dining rooms, full-kitchen and laundry-rooms. Additionally, many hosts make available swimming pools, patios, yards bicycles for cruising around town, boats and fishing gear.

Entertainment and Flexibility: Accommodations often supply big screen TV with Netflix and Blue ray DVD player and there is also the option to find a nice assortment of puzzles and board games. Moreover, hosts are flexible with check-in and check-out.

Privacy and Independence: Guests can opt to cook at home or to go to the restaurant. Their kids will get their own room. And, for this reason, it is the ideal solution for families, groups of friends or a romantic escape for two.

Get to know the locals. Hosts can also suggest visiting some local places like typical coffee shops, restaurants, libraries, museum, which is a plus point.

Airbnb

Customer Support Australia Updated Contact Numbers

If you have any problem related to Airbnb Hosting Services, you can contact Airbnb right away on this number +61-2-8520-3333. You can get in touch with them by visiting their official help center page on their website, and they will get back at you as soon as possible and would contact your by mail all to resolve your issues and enquiries.

The company is available 24/7 and it claims to solve most of the user’s problem by FAQ. You can visit their FAQ page and select from a list of problems, issues you are facing while working with Airbnb.

They have a full guide on their official website to get you acquainted with the best of their knowledge. If you can’t connect to Airbnb, you can visit their Help Center and solve your problem. Many problems are resolved at this stage only, but if it isn’t, you can drop an email to the company.

Airbnb Operating Hours Australia

You can make a call to Airbnb in their operating hours to get in touch with their customer support team to obtain details as per your needs. Airbnb’s help center is open 24/7 and 365 days, you can quickly reach them anytime, anywhere.

Complaint or Feedback

If you have any complaint or query or want to provide a feedback to Airbnb, you can contact the company straight away. Airbnb always welcomes your feedback and ratings. Simply, visit their official contact us page and get to them without much hustle. But, first you need to log in to access their help.

You can also visit their FAQs and find the answers to anything you need in their Help Center.

Airbnb Contact via Social Media

You can also contact the company by visiting their social media platforms. Here are the links to their social media accounts.

1. Facebook
2. Twitter
3. Instagram

You can post your query on any of the Airbnb’s social media channel, and it is one of the best ways to get a quick response especially on Twitter.

 

Airbnb Australia FAQs

 

• How to check the status of reservation on Airbnb?

If you have presented a reservation request with a host on Airbnb, there are a couple of things you need to keep in mind and that are required to confirm your reservation;

• Your payment info must be added
• Your host must accept the request

Note; unless you have sent a reservation request for a place with the Instant book turned on which will automatically accept the offer.

When your host accepts the request, you will get an email and be depending on your account notification settings, a text message or a push notification from Airbnb. Your reservation request status will ultimately change to ACCEPTED.

• How is the price determined on the basis of reservation?

The total price of a reservation on Airbnb is based totally on a few factors.

Note; the price is charged in full the moment your host accepts the reservation request.

Have a look below to see how the host determines costs;

• Night-prices; the host solely decides nightly Price;
• Cleaning Fee; One-time fee charged by some hosts to cover the cost of cleaning their space
• Extra Guest Fees; One-time fee charged by some hosts to cover other expenses related to using their area

Prices determined by Airbnb;

Airbnb Service Fee: Airbnb charges a guest service fee for all reservations to help Airbnb run smoothly and offer 24/7 customer support.

Currency exchange fee may also be included;

• VAT; Also termed as value added tax charged to guests who live in the European Union, Norway, Switzerland, South Africa, Iceland, Norway and Japan.
• Local Taxes: Any tax that is imposed based on the location of the host’s listing.

Note; Security deposits are solely charged if the most need to make a claim.

• Can I pay with any currency?

With regards to entering your payment information, you can choose to pay with one of the various currencies they support. You also have the option to change your default currency at any time by landing yourself to ‘Profile’ and then ‘Settings’ or by changing money on one of the pages where the currency selector is available. It all depends on your chosen payment method; there may be some currencies that will not be available.

Currency Conversion and Exchange Rates

They will display the price on Airbnb in the currency you choose. If you opt to change the money at any point while booking, they will put forward a new price in the new currency you select.

Therefore, your booking will be made at the displayed price and the currency as chosen by you.

If, however, you want to make or receive payments in a currency different from the designated currency of your payment method; your bank or credit card issuer might implement a currency conversation rate or fees to your payment. Kindly contact your provider to learn more about what charges may apply. And, Airbnb is indeed not responsible for these fees.

Third Party Fees

If you make a payment in a currency that’s different from the designated currency of your payment method; your bank or credit card issuer might implement a currency conversation rate or fees to your payment. Kindly contact your provider to learn more about what charges may apply. And, Airbnb is indeed not responsible for these fees.

Cross-Border Fees

If any of your extra fees appear on your bank statement or the price charged differs from what displayed on the Airbnb checkout page – contact your bank card or credit card issuer. If your bank takes Airbnb’s processing entity fee as international, you might be charged cross-border fees by your bank. Even though the charge was processed in the original currency of your payment method; if your card-issued authority further added the fees – Airbnb won’t refund them.

• How does Airbnb handle security deposits?

If any host requires or demands a security deposit, the guest doesn’t pay the deposit when they make the reservation. Instead, the guest would be charged if a host claims their security deposit.

Click on the given link to learn how to add the security deposits.

How Security Deposits Work

All security deposits are paid via Airbnb. The owner can demand some or all of the security deposit within 14 days of when the guest checks-out or before a new guest checks-in – whichever happens first.

Security Deposits are not taken automatically. The host used the Resolution Centre to upload documentation of the damages and request money from their guest to fix those damages. Hosts and guests are advised to work out the details on their own, or they can choose to involve Airbnb.

If you want to gather more information about collecting security deposits click here.

Note; All payments that include security deposits should always be made through Airbnb. Don’t ever exchange money with a host or guest outside of the Airbnb website.

Click on the link to know more about requests for offsite payments.

• Which methods of payment does Airbnb accept?

Airbnb supports several payment methods, and that entirely depends on which country your payment account is based in. You will see which payment methods are accessible to you on the checkout page before you submit a reservation request.  After you choose your country, all of your payment details will be displayed.

Airbnb doesn’t accept cash payments or offline money since they believe that it’s a violation of their Terms of Service and can result in suspension from Airbnb. They prohibit off-site payments because paying outside of Airbnb makes it hard for them to protect your information and put you at a higher risk of fraud and other major security issues.

Payment options include;

• Postepay for Italy only
• Sofort Überweisung for Germany only
• Pre-credit cards and major credit cards like – Visa, Mastercard, Discover, JCB, Amex
• Debits cards that can also be used as credit
• PayPal for selected countries
• Alipay option for China only
• iDEAL for the Netherlands only
• PayU for India only
• Boleto Bancario, Hipercard, Elo and Aura for Brazil only
• Google pay for US Android App only
• Apply pay for iOS App only

 

• How do Airbnb gift cards work?

Airbnb gift card is one of the great ways to give the gift of travel!

If you own a gift card to reclaim, click Accept in your gift card email or go to airbnb.com/gift, click Redeem a Gift Card and enter your code. Once a gift card has been affixed to an Airbnb account, the funds on it will not terminate. Gift card balances are evident from your payment methods page. The surplus from gift cards will be automatically implemented when a trip is booked, but cannot be practised to long-term reservations (28 nights or longer).

To send a digital gift card to anyone in the United States, select Send a Gift Card. They will post the gift card by email, and the recipient can instantly add it to their Airbnb account.

The receiver of a digital gift card has 90 days to claim it and link it to their Airbnb account. If the gift card is not inquired within that time, they will send the gift card balance back to the customer on the same payment method they used to pay.

To order gift cards in a majority, visit airbnb.hawkcards.com. Gross orders require a $1000 purchase minimum.

Right now, gift cards can only be acquired in US dollars, but they will be expanding on the programme in additional currencies in the future.

Note 1: Gift cards can’t be implemented to the existing reservation. If you amend an existing booking and you owe an additional amount, you can’t pay that cost with a gift card. Gift Card Terms of Service

Note 2: Right now Gift cards can only be acquired by US residents and not by Australian residents.

For more information visit Airbnb Gifts official page

• How to book a place on Airbnb?

When you book a place on Airbnb, you are taking measures to stay in someone’s home. Each host has their own style of hospitality beginning with how they like to get to know their guests. Some hosts just want to approve the reservations while some are comfortable letting you book their place instantly without waiting for approval.

COMPLETE YOUR PROFILE

Airbnb is a platform that relies truly on trust, so it’s vital for you to complete your profile before you request a reservation with the host.

FIND THE RIGHT PLACE

Make sure to include your dates and number of guests before searching for a right place to get the most accurate prices. Read reviews, descriptions, house rules and amenities for each people to see if it’s the right fit for your trip.

BOOK IT

If you have found the right place then it’s time to make it official; host’s preferred way of booking will determine the confirmation of your reservation.

• Instant Booking
• Request To Book
• Pre-Approvals And Special Offers