Amaysim Australia Contact Phone Number

Amaysim Australia Phone Number

amaysim is one of the leading providers of household services in Australia, and their services include affordable mobile plans, home internet, energy and phone-tech under underpinned by a simple customer experience. It used to be a telecom company, but now they are so much more.  If you want to know more about amaysim, you can visit their about us page right away!

You can find amaysim Australia Phone Number below if you want to contact the customer care executives of the company. You will also get the local address and the direct telephone number of different departments of the company.

Amaysim Australia Customer Services Number List

Amaysim Services	Australia Contact Numbers
Customer Support	1300 808 300 Or +61 2 8307 2484

 

Amaysim was founded as an Australian telecommunications provider by the following personalities; Peter O’Connell, Christian Magel, Rolf Hansen, Andreas Perreiter and Thomas Enge in the year 2010.

Peter O’Connell united his forces with the German founders of Simyo – which is a European MVNO that runs in Belgium, France, Germany, the Netherlands and Spain, to bring this amazing concept to Australia. The amaysim group has over 1.12 million subscribers.  Moreover, amaysim operates as a Mobile Virtual Network Operator on the Optus 4G networks and specialises in offering a wide range of SIM-only mobile plans.

When amaysim was launched in the year 2010, it only had one rate plan on the Optus 3G network – initially offering 15c per minute call, 12c SMS and pay as you go data for 5c per MB. However, these rates were then cut to 12c per minute in the year 2012, at the same time; they also offered cuts in their international calls. amaysim added a second rate plan in June 2011, when they introduced their amaysim UNLIMITED plan.

amaysim is  Australia’s fourth largest telco added 4G access to their plans in March 2015, as part of their second 5-year contract with Optus. In the year 2017, amaysim once more disrupted the market by introducing a low data $10 plan including unlimited talk & text plus 1GB of data. They also displaced the $25 (2GB) plan with a $20 (2.5GB). Shortly after launch, amaysim’s $10 unlimited mobile plan has been awarded by Money Magazine’s Best of the Best Awards 2018 as Gold Winner in the category Best-Value Mobile Plans – Low Usage.

All of amaysim’s mobile products feature no lock-in contracts and unlimited talk and text to Australian numbers. Its $30 (5GB), $40 (15GB) and $50 (20GB) plans include unlimited calls to 10 international countries; the $40 and $50 plans additionally include 300 minutes to a further 22 countries.

In the year 2016, amaysim acquired Vaya – a mobile virtual network operator for AUD$70 million. Vaya’s unlimited talk & text plans range from data inclusions of 1.5GB ($16) to 13GB ($44), and its price beat guarantee is one of the price fighter brand’s key features. Vaya also offers data-only plans from 5GB ($19/month) to 70GB ($79/month).

Ways to Contact Amaysim Custome Services

There are multiple ways to get in touch with amaysim customer support, follow the instructions below;

1. Call on their customer service contact number.
2. You can contact them on their app.
3. Contact them by chatting live in opening hours by visiting their official website.
4. Check-in to their social media platforms
5. Visit their contact us page.

 

For more information about amaysim, visit its official website.

 

Amaysim Australia Services 2018

 

amaysim services include;

 

• Home Internet

 

In the year 2017 amaysim expanded into the broadband market by launching its own NBN offering after undertaking National Broadband Network provider ‘Australian Broadband Services) AusBBS for around 4 million Australian dollars. amaysim offers excellent value for money and easy to connect home internet plans with no lock-in contracts for $40, $60, $90 and above per month plans. amaysim’s broadband products and services come in three different speed tiers with unlimited data.

 

• amaysim Energy

 

The amaysim group has spent AUS$120 million to obtain unlisted online energy retailer ‘Click Energy’ as an initiative to expand its range of services to Australian households. Not only amaysim introduced its own electricity but gas and solar plans too in the year 2017. Their services offer competitive pricing, transparency and more simplicity to consumers.

 

• Devices

 

In the year 2017, amaysim launched a tech store featuring mobile phones and tablets including flagship devices from leading brands such as Apple and Samsung. amaysim has since extended its wide range of devices by wearables and accessories. The store is extended to an actual tech store spectrum with thousands of devices across the categories of mobile phones, drones, tablets, personal audio, gaming, accessories, VR etc. amaysim offers mobile phones and tablets to very competitive prices.

 

• Customer Service

 

amaysim’s customer services have been awarded with the numerous awards such as Roy Morgan Research and Canstar Blue.  amaysim has one of the lowest volumes of TIO complaints in the telecommunications industry, and it is all because of amaysim’s leading and dedicated customer service efforts.

 

Why choose Amaysim?

 

Below are some of the widely accepted reasons that will make you to go with amaysim over any other service provider;

 

• It’s simple to join and offers reliable services without much hustle.
• There are no lock-in contracts and provides affordable mobile and home internet plans.
• Their services are powered by Optus 4G network which is the best in the industry.
• Everything is in your control as they give you the keys to your account and you can easily control your services as per your needs.
• amaysim rewards its customers with great pay-on time- discounts which applies to both usage and supply charges that allows you to save more.
• Their discounted rates don’t expire even if you have a fixed term plan.
• You can easily apply online at the comfort of your home without having to speak to your current retailer.
• amaysim services offers great coverage and a strong network.
• amaysim offers the best customer support since it has won many awards for its exceptional customer services.
• They use multiple frequencies in Australia to provide coverage.
• They have amazingly simple energy plans which are as easy as counting 123.
• They offer monthly payment offers to reduce bill-shock.
• amaysim also help facilitate concessions to eligible customers.
• They offer mobile devices at the lowest possible prices and that too with great rewards.
• They offer only prepaid sim-plans.
• amaysim also provides an app which enables you to manage and analyze your plans; you can check your balance at a glance, you can manage auto-renew and switch between plans, you can also recharge using a voucher in just two taps and moreover you can customize your plan settings in the app.

 

What’s more? They will soon add few key features in the app including the ability to add extra date or check your recent usage history.

 

Amaysim Australia Updated Contact Numbers 2018

 

If you have any problem related to amaysim services, you can contact amaysim right away on their customer support number 1300 808 300 or at 61 2 8307 2484.

 

You can also get in touch with them by visiting their ‘contact us live’ page on its official website; you can either ‘chat with them live’ or ‘call them live.’ And, you also have the option to email; send them an email and they will get back to you as soon as possible to resolve all your issues and enquiries.

 

You can also contact them on social media. However, company claims to solve most of the user’s problem by FAQs. You can visit their FAQ page and ask anything. They have a full guide on their official website to get you acquainted with the best of their knowledge.

 

Amaysim’s Operating Hours (2018)

Amaysim’s availability hours;

 

• Mon – Fri 8am – 6:45pm
• Sat – Sun 10am – 5:30pm
• Public holidays 10am – 6pm

 

Their social media team remains available from 8am to 6pm. Please be aware that energy support is not available on weekends.

Complaint or Feedback

 

They are always looking for ways to improve, so if you have suggestions or any complaints regarding their services and products you can let them know by filling up a form which you will find on their ‘feedback page.’ They respect your privacy and the provided information will not be published in any form.

 

If you still feel that you are stuck and unable to find any solution, you can call the customer support team and file a complaint. To call on their customer support number and seek help dial 1300 808 300 from your mobile phone.

 

Contact amaysim via Social Media

 

You can also contact the company by visiting their social media channels. Here are the links to their social media accounts.

 

1. Facebook
2. Twitter
3. Instagram
4. YouTube

 

You can post your query or reach them on Facebook or Twitter as they have a specialized social media team that will answer your queries instantly.

 

 

 

Amaysim Australia FAQs

 

• How to Sign Up To Amaysim SIM plan?

Joining Amaysim is a hassle-free and a straightforward process, you just need to click ‘buy now’ next to your desired Amaysim Plan to begin with the sign-up process and get a free SIM sent out.

You could even buy an Amaysim SIM at a price of $2 from their full range of retail SIM providers and can complete the signup process by activating your SIM online.

Now, check out the simple checklist given below to become an Amaysim SIM plan holder;

• An Australian Address
• A valid email address
• A valid identification
• An unlocked mobile, tablet or data-only device

Note; open the link to check if your device is unlocked.

TIP: You can also join Amaysim using your existing mobile number. The process to transfer your current number to Amaysim is simple, and when you enter, you would be given a choice to keep your existing number during the sign-up process.

• How can I save my energy?

To motivate you on your energy saving drive, Amaysim has compiled a list of some of the conventional and unconventional ways to help you save household energy which is great for both your wallet and environment.

Below shared are best energy saving tips you could ever have;

• Stay Away From The Clothes Dryer – Dryers consumes most of the electricity like it’s free of cost. Unless it’s needed for fashion emergency and you are desperate to dry something off with speed, hang your clothes out to dry the right old-fashioned way.
• Have A Romantic Night By Candlelight – Surprise that special someone in your life or your family or just treat yourself with a candlelight dinner by shutting off all your devices, turning off the light and getting cosy by candlelight.
• Take Showers But Not Too Long Ones – Not only doing this will save you some bucks when your water bill comes through, but it will also depreciate your energy costs by half – especially those of who like long hot showers! Hot water consumes loads of power. By cutting your shower time down, you will save on more than just your energy bill.
• Modify Your Wardrobe To Suit The Weather – Dress appropriately for the weather conditions and stop your power bill from skyrocketing during the summer and winter. It’s one of the most natural steps to save energy.
• Switch-It Off And Pull The Plug Down – Household items that run on a standby mode slowly consume power and this covers everything from microwave, washing machines to less obvious things like speakers and printers. Therefore, you are recommended to save energy by switching it off at the wall and pulling the plug until you are ready for your next use.
• Avoid Opening The Fridge Door – Try not to open the door repeatedly because the opening of the fridge frequently would only make your fridge to work harder to regulate its temperature. Combat the urge to snack and gaze at your haul past grocery shop and keep the refrigerator shut until you are ready for your next meal.

 

• What should I do if I want to connect to NBN?

They have made it super simple to sign up – you just have to check that your address is NBN-ready and complete the online sign-up process. No paperwork, no hassles.

Any equipment that is needed to be installed will be issued and installed by the NBN.

Click on the link to check if your home is NBN ready.

• Can I use my current modem?

Yes, you are liable to use your existing modem. If, however, you are planning to bring your own modem, you will need to verify your modem’s accountability with the network technology used to service your home address.

If you are not sure about the method, you are recommended to purchase a modem from Amaysim when you sign-up as the modem comes pre-configured, enabling for easy setup.

• How reliable my NBN speed will be?

Amaysim has configured their modem in a way that offers users with a reliable internet connection during both off-peak and peak time intervals.

Moreover, for factors which are in control of Amaysim, their policy is only to use high-quality and upgraded network partners. And where possible – they set their own level of networks to a standard that empowers customers to endure speeds as approaching as possible to the greatest speed of their plan at all times.

• How do Amaysims’ monthly plan payments work?

You will be requested to provide your Debit/Credit card details to pay for your monthly home internet plan when you sign-up to Amaysim. You will be charged with your first plan payment for the day your service becomes active.

However, if you move forward to your ongoing payments – it will be due monthly on this day. For instance; if you Amaysim service were activated on the 5th, your plan would be charged on the 6th of each month.

• Am I allowed to keep my landline number if I switch to the NBN?

Amaysim home internet plans only offer data-only packages. Therefore, you won’t need a phone line to connect. But, if you are looking forward to using your existing landline number, you are recommended to speak to your current service provider to discuss your options.  You will not be allowed to transfer your current home phone service to Amaysim.

Important Note; your home phone and any service that work on it like; Foxtel, security systems or medical emergency services may not work the moment Amaysim services gets active.

• How can I get my Amaysim Payment receipts?

Every time you make a payment to buy any product, service or complete a recharge, an online receipt is automatically generated and sent to the registered email account.  And, if you want to access your previous receipts, move to the ‘Payments’ section of ‘My Amaysim’ account where you will be able to view and download the receipts for any past payments that have occurred.

In case; you don’t get your receipts – the most common reason for not receiving receipts is when the email address on your account is incorrect – you can update this through the personal details tab in ‘My Amaysim.’

If you are still not able to get the receipts even after you have updated the email address, please contact ‘Amaysim’s customer support’ on live chat so that they can investigate your issue without any delay.

• How to set up an automatic recharge?

Now, you can quickly set up the automatic recharge by enabling the default auto-renew which allows your mobile or data-only plans to recharge automatically at the end of every expiry plan period.

You can also set an auto-recharge for further credit via ‘settings’ in ‘My Amaysim’ account – doing this will allow you to stay connected without the need to recharge every time you are on a low credit manually.

Read on to know how auto-renew work;

Auto-renew is a service offered by Amaysim to its customers when your mobile or data-only plan automatically resumes at the tip of your plan’s expiry time.

It is the default settings in all the Amaysim accounts and is one of the hassle-free ways to recharge your plan. If you are not interested in using this service anymore, you can put off the auto-renew service off at any point by visiting ‘My Amaysim’ online.

If you are a prepaid customer; they will renew your plan by charging the balance to your chosen payment method. If you have Amaysim credit left in your account, they will use that first and load the remaining balance to activate your payment method.

Setting an Auto-recharge for additional credits – you can also fix an auto-recharge for extra credit via ‘settings’ in ‘My Amaysim.’ This allows you to stay linked without having to recharge every time you are on a low credit manually.

Once this service has been actuated, your accounts will be automatically recharged with a designated amount whenever your balance gets low.

• Why should I buy mobile phones from Amaysim?

They have got some of the best new devices and that too at great low prices. Not only this, but you also get complimentary shipping insurance, comprehensive warranty and their most popular great local repair program. Moreover, your purchase is protected by PCI security standards and high-level SSL, and they are always here to support you.

• Why should I buy mobile phones from Amaysim?

They have got some of the best new devices and that too at great low prices. Not only this, but you also get complimentary shipping insurance, comprehensive warranty and their most popular great local repair program. Moreover, your purchase is protected by PCI security standards and high-level SSL, and they are always here to support you.

• Is buying from amaysim safe & secure?

Definitely. We offer frontend and checkout HTTPS, use a Tier 1 PCI DSS payment gateway, client-side encryption and tokenisation. We don’t store any payment credentials, and once your order is collected, they perform a security screening and verification process to assure legitimacy.

• What should I understand about the Amaysim stock?

They source from near and far to get high-quality devices at sharp prices. Sometimes the stock will be local, in other cases, it may be an immediate import. In all cases, you will get a solid local warranty, Australian plugs or chargers and a device suitable for their interface.