Amazon Australia Contact Phone Number

Amazon Australia Contact Phone Number AU

Amazon is one of the World’s Biggest Ever Online Retailer and a Prominent Cloud Commuting Services provider. If you want to know more about this company, you can visit their official about us page.

If you have a question or want to learn more about how Amazon can help you build your business? Just enter your information, and they will follow up with you shortly. If you already sell on Amazon and have a question about your existing account you can contact Seller Support. And, if you need some help with your purchases or orders on Amazon.com.au? You can contact their Customer Service.

 

Ways to Contact Amazon Customer service

You can get in touch with Amazon in various ways. Mentioned below are some of the methods.

1. You can contact them through their app.
2. Get Web support by visiting customer service
3. Check-in to their social media platforms.
4. Visit their contact us page.

For more information about Amazon AU, visit its official website.

 

The tech giant is the largest Internet retailer in the world as regulated by revenue and market capitalisation and second largest after Alibaba Group in terms of absolute sales. It is popularly known as ‘the everything store’ since it’s a one-stop shop for all your needs and there is no such reason not to buy on Amazon. It’s the earth’s most customer-centric company.

Amazon is a single enterprise, one that rises to the top of Fast Company’s Most Innovative Companies list because it has continued to be nimble even as it has achieved enviable scale. To truly understand how ‘Jeff Bezos –Founder, Chairman and the CEO of Amazon’ is meshing size and agility in 2018, although, you need to look beyond sales figures ($100 billion in 2015) and the stock price (which is up more than 300% in the past five years) and consider below three initiatives that drive Amazon today:

• First, the company’s fast-increasing $99-per-year prime membership program
• An intrusion into the physical world with brick-and-mortar stores, this is something the organisation has long maintained
• And, a transient rethinking of logistics, epitomised by a new fulfilment centre an hour outside Seattle that features high-tech robots working alongside human workers like a factory of the future.

The amazon.com website started as an online bookstore and later diversified to sell video downloads/streaming, MP3 downloads/streaming, audiobook downloads/streaming, software, video games, electronics, apparel, furniture, food, toys, and jewellery.

The company also produces consumer electronics—Kindle e-readers, Fire tablets, Fire TV, and Echo—and is the world’s largest provider of cloud infrastructure services (IaaS and PaaS). Amazon also sells specific low-end products under its in-house brand AmazonBasics.

Moreover, Amazon is the fourth most valuable public company in the world the largest Online Company by revenue in the world. In 2015, Amazon surpassed Walmart as the most valuable retailer by market capitalisation. In 2017, Amazon acquired Whole Foods Market for $13.4 billion, which vastly increased Amazon’s presence as a brick-and-mortar retailer.

Amazon Australia Services 2018

Amazon.com’s product lines available at its website include a number of media (books, DVDs, music CDs, videotapes and software), apparel, baby products, consumer electronics, beauty products, gourmet food, groceries, health and personal-care items, industrial & scientific supplies, kitchen items, jewelry, watches, lawn and garden items, musical instruments, sporting goods, tools, automotive items and toys home improvement products & games. Amazon is now gearing up in Australia to play a role in the grocery retail sector aimed at delivering customer needs.

Amazon has many products and services available that are listed below;

• AmazonFresh
• Amazon Prime
• Amazon Web Services – Make Money with Amazon
• Alexa
• Appstore
• Amazon Drive
• Echo
• Kindle
• Fire tablets
• Fire TV
• Video
• Kindle Store
• Music
• Music Unlimited
• Amazon Digital Game Store
• Amazon Studios
• AmazonWireless
• Women’s Clothing Accessories
• Men’s Clothing Accessories
• Home Improvement
• Home & Kitchen
• Health & Beauty
• Sports, Fitness & Outdoors

Why Shop With Amazon?

 

Low Prices: After years of researching prices and coming back to Amazon, there are some things they will always offer at the lowest price. In fact, there are a few things that you will only get on Amazon. They also provide hidden price matches, where they will lower the price of items others are offering on sale.

Free Shipping: With a low minimum purchase of $25, you don’t have to pay for a shipment. It’s fun to have packages arriving at a doorstep without having to pay a penny for the service.

One-Stop Shopping: There was a time when Amazon offered just books, movies, and music. Now, is there anything they don’t sell? No, you can almost buy anything and everything. It indeed is one of the best places you can go to order anything you need.

Easy Returns: Amazon offers secure return services, and it’s a straightforward process. Fill out the information through your account, print the RMA and shipping label, then mail the item back. They would send a replacement or credit your account as soon as it arrives which is super easy.

Wishlist: Amazon wishlist is not just to offer ideas for birthdays & holidays, but it also helps you keep track of things that you want to buy when it fits into our budget. You also have the option to create public or private wishlists and prioritise the items in order of importance.

Dedicated Customer Support: Amazon offers dedicated customer service to its customers as they are available round the clock; a dynamic and talented workforce ensures the customers have the support they need, any moment of the day or night.

Subscribe & Save: This might be one of the favourite things for most of the people about Amazon. Several items, like groceries and diapers, can be purchased as a subscription. They will ship the product to your house at regular intervals, on your schedule at the current price — and give you an extra 15% off!

Pre-order Guarantee: This is another favourite feature by Amazon— when you pre-order new release books, movies or music, you get the lowest possible price between the day you order and the day it is released. Your credit card is not charged until the item ships, which is usually early so that your anticipated product arrives the day it comes out in the stores.

 

Amazon Customer Support Australia Updated Contact Numbers 2018

If you have a question or want to learn more about how Amazon can help you build you and how you can reach Amazon, simply enter your information in the form given on their official contact us page and they will follow up with you shortly.

If you are an existing seller on Amazon and have a query, you can contact seller support (Seller Central logins are required).

Please Note: All new Selling on Amazon subscriptions include right of entry to sell on Amazon.com, Amazon.ca, and Amazon.au. Fees, available product categories, and selling requirements may vary between the three marketplaces.

Also, the fields marked with* are mandatory.

Amazon’s Operating Hours Australia

You can make a call to Amazon in their operating hours to get in touch with their customer support team to obtain details as per your needs.

Their customer service is available 24/7 and 365 days, and you can quickly reach them anytime, anywhere.

Complaint or Feedback

Amazon endeavours to give the best services to its customers. But, if you have any claim or query regarding any assistance, you can contact the company right away. Amazon always welcomes your feedback and ratings. You can reach the executives or their customer support team by visiting their customer service page or sign-up in your app. You can give your feedback after every purchase you make with Amazon. If you want to get started with Amazon’s customer service support and would like to speak to their customer service executive, you need to;

• Login your Amazon account
• Click on Customer Service
• Scroll down and click on Customer service under Browse Help Topics
• Click on Contact us
• Select the issue
• Select the medium of conversation; I prefer the phone.
• Click ‘Call Me Now’

 

Note; you can also visit their FAQs and have your queries answered there by visiting the Help & Customer Service page.

 

 

Amazon Contact  via Social Media

 

You can also contact the company by visiting their social media platforms. Here are the links to their social media accounts.

1. Facebook
2. Twitter
3. LinkedIn  
4. Instagram

 

You can post your query on any of the Amazon’s social media channel, but it is not the best way to get a quick response. If you want to get a response quickly, you can contact their Customer Service.

 

Amazon Australia FAQs

 

• How to install Amazon App online?

If you want to download and install the Amazon Appstore app, click on the link below and follow the instructions you see on your screen – https://www.amazon.com.au/androidapp

TIPS

• Your Android device might require you to enable the Unknown Sources settings on your Smartphone. Therefore, we recommend you to go to ENABLE UNKNOWN SOURCES for more information.
• Amazon’s Australia app is generally compatible with all Android devices that run Android version 4.1 or higher.
• When you install Amazon App for Android devices, your device will show a notification indicating that the app will get access to sending a message and this message will cost your money. This is a message verification done by Amazon in selected regions only and is not required if you have an account on Amazon.

Note; The Amazon App will be pre-installed on compatible Blackberry OS V 10.3 devices.

• How can I track my package?

After your order has been arranged and shipped, it can be easily tracked on Amazon.com.au. You can find all the tracking information in your order details. If an order includes multiple items – each order might show separate delivery rates and tracking information.

• To track your order;
• Go to ‘Your Orders’
• Go to the parcel you want to track
• Snap-on ‘Track Package’ next to your order

Relevant Information

• If the estimated delivery date of your package has crossed and your tracking information has not changed yet, kindly allow another 24 hours or 48 hours for the package to be delivered. Frequently packages arrive on or immediately after the delivery date.
• If your package shows as delivered but haven’t yet received it, you are recommended to go to Find a Missing Parcel for more information.

If you are still not able to find any tracking information for your parcel, it could be due to one of the following reasons;

• A pause in the updates to the tracking database
• Your order has items sold and fulfilled by a third party seller on Amazon.com.au. Third-party sellers sometimes don’t provide Amazon with tracking information for their orders. To obtain tracking updates you may need to visit the website of the carrier delivering your package.

For orders sold and completed by Amazon AU or sold by a third-party sellers and fulfilled by Amazon AU in most of the cases, up to date tracking information is accessible within Your Orders if you wish to contact the carrier who is delivering your parcel for further details, we have jotted down the relatable contact information in the table below:

Carrier	Contact Details
Australia Post	13 (POSTCODE) 13-76-78 – Within Australia   +61-3-8847-9045 – From Overseas   Website; https://auspost.com.au/parcels-mail/track.html#/track
Fastway	Website; https://www.fastway.com.au/
Toll	Website; http://www.tollgroup.com/myparcel

 

• What does Amazon do with ‘Undeliverable Packages’?

Occasionally packages are returned to Amazon as ‘undeliverable.’ Since they can’t re-ship orders that have been returned to them, when a carrier returns a package as undeliverable they will issue you a full refund, including the delivery costs.

Due to the following reasons, a package might be returned as undeliverable;

• Failed delivery attempts: If the carrier cannot successfully deliver your order after striving delivery, or by leaving the package in a safe place, the delivery assistant will leave a ‘missed you’ card with details about when and where you can get the package. If you fail to receive the package per the details in the ‘missed you’ card, the package will be turned to them as undeliverable.
• Incorrect address: If the address is not updated or incorrect, the package will typically be returned to Amazon by the carrier or the unintended receiver. You are suggested to double-check the address, mainly when setting your order. For more knowledge about editing, deleting and adding addresses from your Address Book click on Add & Manage Addresses.
• Illegible address: In exceptional cases, address labels may become impossible to read in transition. If that happens, a carrier will return the package to Amazon.
• Package refused by the gift recipient: A gift recipient who isn’t expecting a gift may reject a package if they believe it’s being given to them by mistake. In this case, they will refund the gift purchaser and let them know by e-mail. If you want to put a new order for the gift, you may want to let the recipient know that a surprise is on the way.
• Broken in transit: If a package is broken or damaged while it’s on its way to you the carrier may return it without attempting to deliver.

Note: If you want to purchase the items in a package that’s been turned down to Amazon as “undeliverable” you will be required to place a new order.

 

• Which payment methods are authorised by Amazon?

You are allowed to pay for your Amazon orders using any of the payment methods listed below; Both Credit Cards and Debit Cards;

• Visa
• MasterCard
• Gift Cards
• American Express

 

• How to imprint an invoice or order summary?

If you place an order on Amazon.com.au, an itemised e-bill or electronic invoice and order summary will be available in your account as soon as your order is shipped. However, the order summary will be available in your account the moment your order is shipped.

You can also print or save an electronic copy of an invoice or order summary for any of the orders sold on amazon.com.au. But you need to keep in mind that amazon.com.au order summary is not a tax invoice.

Here is how you can print or download your invoice or order summary from your account;

1. Go to your orders
2. Find that order which you want to print or download your invoice or order summary.

 

Pro Tip: If you are not able to find the order you are looking for, choose another option form the orders placed in the menu.

 

3. Click on the ‘Invoice’ option
4. Depending on which seller you placed your order with, you can choose to perform one of the listed below tasks;

 

• If you passed an order for a product sold and completed by Amazon Au, you would see an option to ‘Print Invoice.’ You would also see the option to print an ‘Order Summary.’
• If you placed an order via a 3P or third-party seller, an invoice would be available for your order, and you will only be able to print the “order Summary.’ If you require an invoice, you will have to contact the 3P seller directly to request for one.
• If you have placed an order with Amazon Global Store or with the 3P seller for a product which has a customs value of $1,000 AU or less shipped from overseas an invoice will be generated for your order with details of the GST applied. You will likewise be able to print an Order Summary.
• If you placed an order with the 3P seller for a product which has a customs value of more than $1,000 AU and is shipped from overseas, an invoice would not be available for your order, and you will only be able to print the Order Summary. If you want a bill, you will need to contact the 3P seller directly to get one.

 

• How to cancel items or orders?

You can cancel your items or orders by visiting the ‘Your Orders’ section in your account.

To cancel a particular item or an entire order; simply go to your orders and then click on the ‘Cancel Items.’

• For orders which are sold and fulfilled by a third-party seller only, you would just get 30 minutes to make any changes in your order. Even after 30 minutes, you would still be able to request a cancellation by clicking on the link ‘Contact Seller’ button and choosing the ‘Cancellation Request’ from the drop-down menu.
• In case the order has already entered the dispatch process, it will not be cancelled now.
• Now select the checkbox placed next to each item you wish to remove from the order. If you want to cut the entire order, choose all the items.
• Click on; Cancel Checked Items’ when finished

After submitting your cancellation, they will send you a confirmation message to your registered email address on your account. You can also confirm if your order has been cancelled or not from your account. If you find the order in the ‘Cancelled Orders’ list, it was successfully cancelled.

If your order was sold and fulfilled by the Amazon AU or sold by a 3P and fulfilled by Amazon AU and cannot be amended, you can refuse the parcel or return it using Amazon Australia’s Returns Support Centre.

If your order was sold and fulfilled by a third party seller or 3P and cannot be modified, you are recommended to contact the seller for instructions.  If you need further details on how to contact the seller, go to the Contact Marketplace Sellers.