Coles Australia Contact Number

 

Coles Australia Contact Numbers

 

Coles is an Australian supermarket, retail and consumer services chain that is known for its top-notch services. If you want to know about the services and products of Coles, you can visit their official Contact Us page.

In this article, you can get the updated contact number of the Coles Australia if you want to get in contact with their representatives.

Coles Customer Service Number List

Coles Services	Australia Contact Number
Customer service	1800 061 562
Online Shopping Query	1800 455 400

 

 

Based in Melbourne, Coles Supermarkets Australia Pty Ltd is a supermarket consumer and retail services chain that is owned by parent company Wesfarmers. It was founded in 1914 by George Coles. Coles operates 807 supermarkets throughout Australia and has over 100,000 employees. The key person of the company is John Durkan who was appointed as managing director in 2014.

The online shopping service of Coles is known as Coles Online. Coles acquired National Australia Bank’s 50% interest in country’s largest loyalty program flybuys in February 2011 that gives it a 100% ownership. Then, in September 2011, the company commenced stocking private label clothing in stores with various stores receiving refits to accommodate their range. Coles has 7 levels of private label brands, and they also have a private clothing brand.

Ways to Contact Coles Customer Service Australia

There are several ways by which you can get in touch with the company if you are having any trouble with its services. Listed below are some of the ways.

1. You can get on a call with their representatives.
2. You can email the company
3. Write a letter and post it to their postal address
4. You can check-in to their social media channels.
5. You can visit their local store. Find a store nearby you.
6. You can visit their official contact us

For any further information, visit their company’s official website.

Coles Customer Service Australia Address

If you want to write a letter the company, you can post it to the following address.

PO Box 480

Glen Iris VIC 3146

Australia

Coles Australia Services

• Coles Online

Coles is an online supermarket, and you’ll get everything in this place. You can shop for bakery items, fruits & vegetables, dairy products, liquor, health & beauty, baby products and what not. With Coles, you can schedule your own delivery time and get the items delivered according to your need.

• Coles Insurance

Coles provide car insurance, home insurance and landlord insurance.

Car insurance: Coles is backed by IAG and has over 160 years of experience. With Coles’ insurance policy, you can get all authorized repairs from Coles’ Partner Repairers that are guaranteed for life. If you purchase the policy online, you can save 10% automatically.

Home insurance: Coles’ home insurance covers fire, food, earthquakes, lightning and storms. Also, you can get a New-for-old replacement of white goods, electronics and furniture. You’ll save 10% on home insurance too if you purchase the policy online.

Landlord insurance: In landlord insurance, fire, floods, earthquakes, lightning and storms are covered. You can also add on the option to cover tenant rent default. Purchase the policy online to save 10% automatically.

• Coles Express

Coles also has a chain of convenience stores at petrol stations. Coles has more than 685 Coles Express store across Australia. You can get quality Shell Fuel there or shop in the store for a wide range of great daily value groceries, snacks, drinks, gas bottles, firewood, Shell Oils and more. Coles Express also has an iPhone and Android app that can help you to plan trips. You can find the nearest store and keeps track of distance travelled and fuel consumption, which you can export it as an excel file. You can also use the app to get hold of all the new and special offers at your nearest store. Coles Express also provides a car wash service that guarantees a safe, scratch-free wash and a complete program of services. The car wash includes foam wash, wheel cleaning, underbody cleaning, polishing and super dry.

Coles Express also has a special Shell Card that simplifies your administration and reduces costs by managing your fleet. You can control your expenses and receive a fast, detailed report.

• First Choice

Coles has a liquor store that offers various deals and offers. You can order your liquor online and pick it up in store in as little as 60 minutes. You’ll get free standard delivery on all spirit and wine orders above $150. Visit the website now to subscribe to the emails for exclusive offers and the latest news.

• Coles Gift Cards

Coles also has a wide selection of gift cards. You can gift them to someone or buy for yourself. Their gift cards have now an expiry of 4 years. eGift cards are the latest type, and you can find all the information about these on their official website.

Coles’ Private Labels:

• Coles: This is a mid-price lien that is designed to match established branded products.
• Coles Smart Buy: This budget label covers household essentials and groceries.
• Coles Finest: A premium brand with a small range of gourmet food.
• Coles Green Choice: This is a range of household products that are environmentally responsible.
• Coles Organic: This range of products is grown without the use of fertilizers, synthetic chemicals, pesticides and herbicides.
• Coles Simply Less: A premium range for health-conscious customers. These have lower fat, sugar or salt levels than traditional products.
• Coles Simple Gluten Free: This range of 40 products is designed for people who are gluten intolerant.
• Mix Clothing: This is a range of budget essential clothing for women and children.

Refund Policy

You can claim credit or refund only if you believe the items you’re charged for were not provided or there is a defect or fault with the products you purchased. For this, you can email the company at online.customercare@coles.com.au or call their online shopping enquiry number. The company will access your claim and provide you with credit or refund for faulty products.

If you are having clothing issues, you can return the item that is not worn or washed with the original invoice and packaging in your local Coles store in 30 days, and the company will offer an exchange or refund.

Various Payment Options

Pay online by credit card: Pay for your purchases through credit, and this is the most secure platform. Coles accepts MasterCard, Coles Credit Card, Visa, Diners Club and American Express.

EFTPOS PayPal: You can also use PayPal or EFTPOS platform. However, it depends on your location. You’ll get to know at the time of checkout whether you can pay through these two platforms or not.

Note: Coles doesn’t accept cash, cheque and gift cards as a payment for your purchase. Also, if your payment gets declined, the company cannot guarantee delivery. However, they can contact you for an alternative payment arrangement.

Coles Customer Service Numbers Australia

Coles customer care number is 1800 061 562.

For online shopping query, you can call on their online shopping service number 1800 455 400.

If you want to report a lost trolley, you may call on 1800 876 553 and for any query related to Coles credit card, call on 1300 306 397.

Coles Gift Card-

For customer response, the number is 1300 304 990, and for corporate gift cards, the number is 1300 725 159.

Coles Insurance

For any car insurance related queries, you can call on 1300 265 374, and for home insurance, the number is 1300 265 374.

For flybuys query, call on 13 11 16.

If you are deaf or have a speech or hearing impairment, you can contact the company through National Relay Service at https://relayservice.gov.au/support/training/nrs-call-numbers/ and provide the NRS with the Coles number you want to call.

Coles Australia Operating Hours

The customer service centre operating hours are:

Monday to Friday (8:30 am to 6 pm)

Saturday (8 am to 4:30 pm)

Complaint or Feedback

Coles endeavors to give the best services to its customers. But, if you have any complaint or query regarding any of the product, service or the website, you can contact the company right away. Coles always welcomes your comments, suggestion and feedback. You can contact the company by calling their customer service representative or writing to the company. You can even email the company. You can visit the contact us page of the Coles to fill the feedback form for your feedback. You can also call the company on the updated Coles customer service phone number Australia.

Contact Coles Australia via Social Media

You can also contact the company by following them on their social media channel. The links to their social media channel are given below.

1. Facebook
2. Twitter
3. YouTube
4. Instagram

Now, you can contact the company by visiting their social media channels. If you contact them through their Facebook page, the company will respond within two hours. If you need an immediate reply, call them on their updated Coles customer service number Australia.

 

Coles Australia FAQs

 

• What is Little Shop?

Little Shop is a collectable campaign launched by Coles which features 30 iconic, household brands such as; Nutella, Vegemite, and Mount Franklin Water put down into a mini collectable for customers to collect and swap.

• How can I collect a Little Shop mini collectable?

You will get 1 Little Shop mini collectable for every $30 spent in Coles of Coles online excluding; Coles Liquor and Coles Express stores. For example, if you pay $120, you will get 4 Little Shop mini collectables. You will also get these mini collectables at the point of purchase in store.

When you shop online, you should register to receive the mini collectables with your order. Visit the given link to register before you checkout to receive mini collectables with your shop. They will remember your registration at any time for future orders during the Little Shop campaign. Delivery fees, credit on your account all other promotions are excluded from this Coles Online offer.

Unfortunately, the Coles insurance products, gift cards, fuel, liquor, tobacco and tobacco-related products, mobile phone recharge and mobile phones are not included in this offer.

• Where are the toy merchandise and mini collectables made?

The Little Shop mini collectables and shop merchandise are produced in the Netherlands and China.

• What are some of the recent promotions in the Coles store?

Promotion 1: Receive 1 Coles Little Shop Miniature for every $30 spent at Coles.

For every $30 spent in Coles or Coles online (excludes Coles Express and Coles Liquor stores) customers will receive one Little Shop mini collectable during the 18th of July to the 11th of September 2018 or while stocks last.

Promotion 2: Find the Big Red Hand Mini Collectable.

If you have been lucky enough to uncover a Coles Big Red Hand Miniatures you may have won a Coles Gift Card valued at $100.

Follow the step process below to redeem this prize;

• Step 1: Visit http://coles.com.au/littleshop s
• Step 2: Enter the unique code before 11:59 pm AEST 25th September 2018.
• Step 3: It will take up to 28 days for your prize to be delivered

NOTE; The unique code can be discovered on the accompanying pamphlet you can find inside the box containing the Big Red Hand miniature.

Promotion 3: Buy, Scan and Win the Collection.

Win 1 of 100 completed Little Shop Collector Cases each week for six weeks. To win, scan your flybuys card at the point of purchase – You will earn one entry for every participating brand purchased.

Visit http://coles.com.au/littleshop for the full terms and conditions (including draw dates) and a list of the participating supplier products.

• How will I choose the mini collectable that I receive?

You can’t choose which mini you get because each mini collectable is sealed in opaque packaging, so customers won’t be able to identify the miniature it contains.

• I did not get my mini collectable with my Coles online delivery.

If you have enrolled yourself to host mini collectables Coles Online orders made from the 18th of July and delivered or collected by the 28th of August 2018 will incorporate a mini collectable. The offer is only accessible while stocks closing therefore to receive your mini collectable you must confirm registration before check out of that order, and

Regrettably, orders placed before the 18th of July will not include mini collectables.

If you believe that you should have received a mini collectable with your online order, you are suggested to reach out to them seven days Facebook or contact Coles Customer Support on 1800-061-562 Mon–Fri 8.30 am–6.00 pm (AEST) Saturday 8.00 am– 4:30 pm (AEST).

• What can I do if my local store has sold out of Coles Little Shop Merchandise?

You can reach out to them on Facebook since they are available 24 hours and seven days a week or contact Coles Customer Support on 1800-061-562 Mon–Fri 8.30 am–6.00 pm (AEST) Saturday 8.00 am– 4:30 pm (AEST). Their dedicated team of experts will assist you with discovering a store near yours with an additional stock of the Coles Little Shop Merchandise items.

• Why to choose a Coles Credit Card?

Coles gives you top-6 reasons to choose their Credit Card- here’s why?

• You can collect up to 6x more points on all Coles supermarket shops when you take up a Coles Credit Card and Coles Insurance policies.
• You will get free delivery when you spend $100 at Coles online with your Coles Credit Card.
• If you are a Coles Credit Card holder, you can take up to $10 off your Coles supermarket shop, at the checkout instantly, every time you redeem 2,000 flybus points.
• Coles render you with the three layers of the theft and fraud protection with the Coles Shield.
• You can enjoy all the convenience of your Coles Credit Card and flybus card in one
• The Coles Mobile Wallet App lets you discover and activate flybus offers with your phone while keeping track of your purchase for your convenience and control.

 

• How to report an abandoned trolley?

If you have spotted an abandoned trolley, you can report that by calling 1800 TROLLEY – 1800-876-553 or just fill out the form here or simply download the Coles Mobile App to report a Coles Trolley.

NOTE; the abandoned trolleys will be collected by one of their team members on their next scheduled street run.

• I missed the Swap Day, will there be another one?

They have one Swap day scheduled during the length of the promotion. Visit the link to see the locations. But, if you missed the date, you can reach out to them on Facebook since they are available 24 hours and seven days a week or contact Coles Customer Support on 1800-061-562 Mon–Fri 8.30 am–6.00 pm (AEST) Saturday 8.00 am– 4:30 pm (AEST). Their dedicated team of experts will assist you.

• What are the other items that are available for Little Shop?

Five merchandise items are for sale on Coles and Coles Online during the length of the Little Shop campaign, or while stocks closing. These take account of the following:

• Coles Little Shop Basket – $2
• Coles Little Shop Apron/Bag Set – $8
• Coles Little Shop Shopping Trolley – $10
• Coles Little Shop front (in-store only*) – $10
• Coles Little Shop Miniature Collector Case – $4

Due to storage constraints, the Coles Little Shop “Shop Front” is out of stock for online purchase.

• I want to delete my account.

You can’t delete your account with Coles since they are registered under the freedom of information act, and they are not accountable to delete accounts for at least seven years.

Click here for more information on Coles Privacy Policy.

• Can I order fresh and chilled items in my Drop&Go delivery service?

Yes, you can buy fresh and chilled products as part of the Drop&Go delivery service in their temperature controlled lines boxes. You are advised to refrigerate your fresh and chilled products as soon as the products are delivered to you. Moreover, the items should not remain unrefrigerated for 6 hours from when the order is delivered. You will get a text message from Coles at the time of delivery, so it’s important for you to have a valid mobile number is registered in your Coles account.

NOTE; You can’t order or receive frozen items in Drop&Go delivery as frozen items are currently not available with Drop&Go delivery. Also, you can’t buy liquor and tobacco products in your Drop&Go delivery service.

• Is it important for me to sing for Drop&Go delivery?

No, Dop&Go is an unattended delivery service which means that you don’t have to sign for your delivery.

• I want to add my wife to the Coles policy.

Their customer service professionals can add another person to the policy, but you can’t do this online. However, you can perform the changes to the main policy holder’s name such as; you can add any policyholders who are already added by logging into the Insurance Service Centre. This includes changing your surname if your circumstances have changed.

• How to add the flybus number?

If you would like to add the flybus number just log into the Insurance Service Centre and go to the ‘Policy Details’ sections where you can update or add your flybus number.

You can also call them on 1300-265-374, and one of their customer service consultants will assist you accordingly.

• How to cancel the policy?

You can drop your policy at any time by reaching their customer support on 1300-265-374, a revocation fee may apply. If you pay your policy yearly, you may be authorised to a refund of the unexpired portion of the premium, less any cancellation fee and non-refundable government charges.

• How to update the registration (REGO) number?

You can do this by logging yourself to the Insurance Service Centre and visiting the ‘Policy details’ section where you can append your registration number or correct an error.

You can also reach out to them on 1300-0265 -374 and one of their customer service consultants will guide you.