EMU Australia Contact Numbers 2018

 

EMU Australia Contact Numbers 2018

EMU is a lifestyle brand that designs, produces and markets accessories and footwear that is known for its top-notch products and services. If you want to know more about the products and services of this brand, you can visit the official contact us page of EMU.

In this article, you can obtain the most relevant and updated contact number of the EMU Australia if you need to get in touch with their representatives.

EMU Customer Service Number List

EMU Services	Australia Contact Numbers
Customer Service	1300 734 358

 

EMU Australia is a lifestyle brand that designs, produces and markets accessories and footwear. It was founded in 1948 by Gordon Jackson and is headquartered in South Geelong, Victoria, Australia. EMU is known for its sheepskin and Merino wool products. Their sheepskin boots have been a popular fashion trend for women since 2000.

EMU was initially established as Jackson’s Tannery, and it supplied ugg boots to several retailers. The retailers also included a Western Australian company, Country Leather. They supplied these products to Ugg Holdings in the US. Country Leather opened its own shop in 1994 in California. At this time they have changed the name to EMU, and the company continued their production under the same name.

The international location of the company includes Grand Rapids, Michigan, United States; London, England and Hamburg, Germany. EMU’s main competitor is Luda Productions that holds 75% market share in the country. Some of the competing brands are UGG Australia and Bearpaw.

EMU strives to give the best in class services to its customers. This company is proficient in offering the best footwear in the country. Apart from these, the company provides exceptional customer services and is the most trusted footwear and apparel store in the country. EMU goes the extra mile to give the best in class services to its adored customers. When it comes to the customer care representatives of EMU, they are very responsive and generous. You can get quick solutions to any of your doubts with the help of their dedicated professionals.

Ways to Contact EMU Customer Service Australia

EMU claims to give the best products and services to its customers. However, if you are not satisfied with any product or service, you can contact the customer care executives right away. There are multiple means by which you can reach EMU. Listed below are some of the ways.

1. You can call them on their customer service number.
2. You can drop an email for the company.
3. Check-in to their social media channels.
4. Fill in their contact us
5. Visit their nearby store.
6. You can visit their contact us

For more information, you can visit EMU’s official website. 

EMU Customer Service Australia Address

You can also visit the company or write a letter to them. If you want to contact them via mail, you need to post the letter to their postal address. Their postal address is:

72 Barwon Tce

South Geelong, 3220

Australia

Why Shop with EMU?

Reasonable Prices: After years of researching prices and coming back to EMU, there are some things they will always offer at the lowest price. You’ll get the best boots on EMU at a reasonable price. They also provide hidden price matches, where they will lower the price of items along with offering a sale.

Free Shipping: EMU has two shipping options. One is a free standard delivery that will be delivered within 3-7 business day. However, if you need the product early, you can still get it delivered for a decidedly less fee. It will be delivered to you within 1-3 business days.

One-Stop Shopping: You can buy footwear for women, kids and men at a single stop. EMU offers premium footwear for everyone. You don’t have to visit every other site for your kid’s footwear. It indeed is one of the best websites you can go to order your favorite footwear.

Easy Returns: EMU offers secure and comfortable return services, and it’s a simple process. Fill out the information on return form through your account, and then mail the item back. They would send a replacement or credit your account as soon as they receive the item. You’ll get the refund within 30 days.

Shop Instagram: EMU also provides the product you see on Instagram. Select from a wide range of products. From clothing to slippers to bags, they have amazing Instagram products for you.

Excellent Material: EMU is known for its premium material they use for their products. The Australian sheepskin is thick, lush and water-resistant that gives you the ultimate quality and comfort. Their Merino wool is soft, warm and plush. This is a natural fibre that contributes to odor resistance. They also use the highest quality Australian leather that is known for its flawless beauty and soft feel. The suede has a velvet-like finish that has benefits of durability and breathability.

Dedicated Customer Support: EMU offers dedicated customer service to its customers as they strive to give the best services to their customers. They are available round the clock. Their dynamic and talented workforce ensures the customers have the support they need, at any moment of the day or night. You can call their customer care centre anytime you need any help.

Subscribe & Save: This might be one of the most loved things for most of the people about EMU. You can sign up to subscribe for their email and get to know about the exclusive offers and new season releases before anyone else. Also, if you order the items worth $200 or more, you will save 20%.

Win a wild family trip: This latest offer of EMU is mind-blowing. You can get a wild family trip by just showing how wild your kid is. You need to follow @emuaustralia and then post a photo of your kid showing their wild side. In the caption, tell “My __ is a __ because__” Then tag @emuaustralia and #emuwildthings and get a chance to win this trip.

Return Policy

You can claim for an exchange or refund within 30 days of your purchase on the company official online store. You can send the return via Australia Post. You must read the ‘important things to note’ section to ensure that that company can accept your goods.

Procedure:

1. First, you need to complete the return form on the back of the ‘pick ticket’ you received.
2. If you don’t have the original paperwork, you can download the return form online.
3. Put the completed form inside the box.
4. Return the box to the company’s warehouse. The address is mentioned on the return form.

Once your goods reach the company, they will process the refund or exchange. If replacement is unavailable, you will get a refund.

Payment Options

EMU accepts various payments options. You can use any one of the following methods.

Credit or Debit Card- This is one of the preferred methods to pay for your purchased goods. You can use your MasterCard or Visa Credit or debit card. You just need to select your option at the time of checkout. EMU has a secure payment platform, and you don’t have to worry about fraudulent.

PayPal- You can also pay using PayPal. Select PayPal as your payment mean at the time of checkout.

American Express- You can also pay for your purchase via your American Express card.

Afterpay- The Company also offers an option to buy now and pay later. You don’t need a traditional credit, upfront fees or interest for this.

EMU Customer Service Numbers Australia 2018

If you are suffering an issue with the products and services of the company, you can contact EMU customer service right away. Their customer service number is 1300 734 358.

You can also email the company at onlinesupport_aus@emuaustralia.com.

EMU has a dedicated FAQ page, and you can visit the page to solve your query. You’ll get an answer to almost all your questions there.

Complaint or Feedback

EMU endeavors to give the best services to its customers. But, if you have any claim or query regarding any assistance, you can contact the company right away. EMU always welcomes your feedback and suggestions regarding their products or services. You can reach the executives or their customer support team by visiting their customer service page or sign-in to your account. You can give your feedback after every purchase you make with EMU. If you want to get started with EMU’s customer service support and would like to speak to their customer service executive, you need to call their customer care number or email them at their above mentioned email address.

EMU Australia Contact via Social Media

You can follow their social media accounts to know about their latest deals, offers and gift cards. The links to their social media account are given below:

1. Facebook
2. Instagram

You can post your query on any of the EMU’s social media channel, or you can call on their updated EMU Australia contact number. The company will solve your query as soon as possible.

 

EMU Australia FAQs

 

• What is the shipping policy of the EMU?

They have two options for shipping;

• Express Shipping for a fee that gets delivered within 1-3 business days
• FREE Standard Shipping Which takes 3-7 business days for any time to be delivered

They ship Monday to Friday, during regular business hours. However, they don’t ship on weekends and public holidays, but it doesn’t mean your order won’t be placed on holidays. You can place your order online anytime.

• How to track my order online?

All of your deliveries can be tracked online, and this tracking data will be emailed shortly to you the moment your goods have left their warehouse.

You will get a link in the email, which is so you can follow your item all the way to your door.

• What to do if I lost my items in transit?

If you don’t get your products within a mentioned time frame, you are advised to contact the carrier company using your tracking number details either by phone or online. If your carrier provider is unable to locate your products or items, EMU will lodge an enquiry on your behalf. If you still have any inquiry, you can contact the EMU’s customer support right at this email address; support@emuaustralia.com.

• How do I know if I am buying real EMU products?

If you would like to understand the difference between real EMU and fake EMU products and want to be sure if you are ordering real authentic EMU products, then order directly from its official website www.emuaustralia.com

It’s good to be informed about fake EMU products. In case you are unsure about an online offer, or if it seems too reasonable to be true, it probably is. Unfortunately, counterfeit products do exist, and sometimes even online sites are fake also – they take away the customers money but do not supply the goods.

If you are still not convinced, kindly contact EMU customer service.

• I want to know the warranty on my EMU product.

EMU offers a manufacturer’s warranty against defective materials or workmanship for one year from the date of purchase.

If you bought your EMU product from a retail store or third party site, your first port of call would need to be the store or place where your product was purchased. The third party will concoct your claim.

If you purchased via their official EMU online store, send them an email with your order details and screenshots supporting your claim. Your claim will be addressed as soon as possible.

• Will my EMU boots stretch?

Your EMU boots are made with sheepskin and will naturally stretch with wear. The sheepskin is a natural product, and so the sheepskin will give a little. So, when you make buying the boots need to fit snug, but they will be comfortable in any way. If you are not assured of your size, you can check EMU’s size guide.

However, some of their fashion boots won’t stretch as much as their sheepskin boots, so make sure you pick a size you are ready to wear today while purchasing this range.

• I haven’t received my parcel, what do I do?

If you haven’t received your parcel within the projected time frame, you are suggested to visit your carrier company website and verify whether they have attempted to deliver to you. If you order from Australia or if you are from Australia, they require a signature on delivery, so if you were not at home at the time of parcel delivery, your product might be waiting at the post office for you to collect on your own.

If you order more than 1 item, apparently, these items will be shipped separately and will arrive at different times. If this happens, kindly wait for another day for the remaining items to come.

If you still face any problem with your shipment, kindly contact the courier company and quote your tracking number. If this doesn’t help then contact EMU customer service or forward your details to onlinesupport_aus@emuaustralia.com.

• How safe is shopping at emuaustralia.com?

It’s 100% safe and secure to shop with emuaustrlia.com as all payments are processed using an SSL Symantec certificate. Your details are fully protected and can only be read on the secure server. They will also let your complete the security checks for online transactions to ensure the authenticity of credit card payments and save you from fraud.

• I received an incorrect item, what should I do?

You are suggested to contact their office immediately via email. They will try to send you the correct item as soon as possible.

• What if I order something and it’s out of stock?

Their website is meant to remove out of stock items for the online store, but sometimes an article sells out within the day you may place an order. If a piece on your order is sold out, they will ship the available stock and mail you to inform you of this shortage. They will offer to refund or replace with another item of equal or lesser value.

• Does EMU ship international?

Yes. EMU Australia ships worldwide and it can be found in every country.

• Do EMU ship to PO boxes in Australia?

Yes, they do ship to post office (PO) boxes, but this service is only available in Australia.

NOTE; EMU Australia Do Not ship to post office (PO) boxes outside Australia.

• How do I make changes in my online order?

While they pride themselves on processing orders quickly and proficiently. But, unfortunately, once your order has been placed and confirmed they could no longer call off or amend the order.

However, you have this option of returning your purchase. Click on the given link to know more about the return policy.

• How to apply the promotional code if I have one

The moment you visit your shopping cart, you will have the prospect to enter your coupon code. This, however, will then adjust the price of your products before you proceed to make your payment.

• How will I come to know if my order has been placed successfully?

After you have placed your order on your EMU products, you’ll be emailed a confirmation with your order number.

But make sure you entered the correct email address. If you are unsure, you can email them at onlinesupport_aus@emaustralia.com or call the EMU office to confirm.

• How to care for my EMU boots in the best possible way?

When it comes to sheepskin boots, the less fuss – the better. If your shoes get dirty, let the dirt dry and then brush it off. It’s the best not to wash your shoes or put them in the washing machine.

• What is the difference between Platinum and standard Stinger?

This is a fascinating and frequently asked question by EMU customers. All of their stingers are handmade and handcrafted from Australian sheepskin and are water repellent. The distinction is that the platinum compilation is an Australian made boot. They are made in their GEELONG FACTORY in Australia. Therefore, if you want the Australian made then look for the word platinum. It’s worth it.

• Where are EMU boots produced?

EMU is an Australian owned business. They have their manufacturing factory in Geelong, Victoria which makes the platinum sheepskin products. And, their platinum products include; Outbacks, slippers, and platinum stingers.

Other fashion styles and kids products are composed in the USA, UK and Australia and are made in China practising the best quality natural materials.

• How can I contact EMU’s customer service?

You can find all the contact particulars here.

• What are EMU’s hours of operation?

Their offices operate Monday to Friday from 9 am to 5 pm.

• How soon will the EMU respond to my queries?

Their offices operate Monday to Friday from 9 am to 5 pm. If you contact them on a Friday, it is likely you won’t hear back from them until the next Monday. Hold tight though, and they will make sure they get back to you as quickly as possible.

• Where are my EMU goods shipped from and who will export them?

They use trusted shipping partners to get your EMU products shipped to you safely and directly.

LOCATION	WAREHOUSE	COURIER
Australia	Geelong, Australia	AUSTRALIA POST

 

• What to do I am not at home when my order is delivered?

It depends on the site of your dwelling, but below are some of the options that you can try to get your parcel; if you are in Australia, New Zealand UK, Canada, or Europe;

Anyone can sign for the goods at the provided address on your parcel

But in case no one is available to sign the parcel, your courier company will leave a card which will have detachments on how you can regulate another delivery or a local pick up. Or else, they will try to contact you straight.

Note that; your items will not be left out without a signature.

If your package has not arrived within the mentioned time frame, you are recommended to visit the carrier’s website and check whether they have attempted to deliver to you or not.