iiNet Customer Service Contact

iiNet Contact Number Tips

iiNet Overview

Founded in the year 1993, iiNet has become the second largest internet service provider company in Australia. In just a journey of more than 2 decades and a half, iiNet has welcomed over 1.3 million customers to its family. The company has a number of subsidiaries in 8 companies. The Western Australian region has a substantial base with the help of subsidiaries ISPs. The Eastern Australian region has also flourished due to the purchase of ihug and OzEmail. iiNet Customer Service Contact 13 19 17.

The company started in a rural suburban in the garage of its founder, Michael O’Reilly. Customers were offered relatively low – cost products and services which led to the expansion of iiNet’s business over Australia. The company also spread through the acquisition of various small companies. The procurement of ihug as a subsidiary of New Zealand facilitated further growth for the company in both the countries. The iiNet customer service ensured that customers received proper concentration and awareness in every situation.

iiNet provides telephony communication facility along with broadband services. It is an active contributor to the National Broadband Network (NBN) since 2008. Fixed wireless and fibre to the home are some of the new services offered by iiNetafter its inclusion in the NBN. It provides various mobile services as well. Some its facilities include postpaid mobile plans, mobile data plans for 3G and 4G networks. It has also associated itself with the Optus Network to provide the mobile network products.

The company has established an extensive iiNet Helpline system with a team of highly trained and cooperative officials. This service is one of the main reasons for iiNet’ssuperb success across the Australian subcontinent in so less time. Customers are greeted with all the solutions they require and given the assurance of any complaints that they have.

iiNet is one of the biggest internet providers in Australia have different customer support methods for different account holders. In this article, we are emphasizing on customer care for residential clients. The first way to get in touch with the customer care is by calling them on their net contact number which is 131917. The helpline executives are available from 5 am to 8 pm AWST between Monday to Friday. And if you are thinking of giving them a call during the weekend then keep in mind that they are available from 6 am to 6 pm AWST.

The iiNetsupportteam prioritizes its customers above everything. They focus on building a healthy relationship with customers to create deep loyalties. Over the years, the customers have trusted the company because of the proficient and helpful iiNet customer service. You can contact the company through a number of means. Some ways to reach the iiNet support channel have been discussed below.

iiNet Customer Service Contact

Contact through phone or mobile is one of the most common ways of reaching the company. There are several iiNet contact numbers available for customers’ convenience. You can contact the company at 1300 555 727 and ask for human operators at 13 19 17. These numbers are available for getting human assistance. These phone numbers are available from 8 am to 5 pm on weekdays and from 6 am to 6 pm on weekends. The international iiNet contact number is +61892142222. The international phone service is available 24 hours a day. The domestic numbers are toll-free and only normal calling charges are applicable.

iiNet has always taken care of its customers to the fullest, even when it comes to its overseas customers. If you are someone who is not from Australia and are still looking for your questions to be answered then worry no more. You can always use iiNet contact number for their overseas customer care team. The customer care number is +61 8 9214 2222. Once you call on this number you will automatically be directed to your specific geographical zone customer care so to provide you with the best services possible. The timing for their overseas customer support is 24 hours as to cover all the areas. So you don’t need to worry about calling iiNet contact number as per their working hours.

Various other facilities are available through telephonic contact. You can receive technical support for your iiNet product. Billing and related facilities are available through phone contact. The iiNet contact number for mobile – related queries is 13 19 17. The fax facility is available at the number 1300 785 632. The business customers also receive the contact service for iiNet. However, these services are purely business – based. All the other useful contact numbers have been mentioned in the above section.

iiNet support

iiNet has its support centre in Australia. You can reach the Perth Head office for iiNet support anytime. You will get the complete support on all the products and services. You can have a chat with any of the officials for getting the right guidance or filing a complaint. You can even write a letter to the office in order to get the iiNet helpline.

Post your letter at:

502 Hay-street (Ground Floor)
Subiaco, WA 6008

There are times when certain sales issues arise and you need immediate assistance.  Most of the companies don’t have an individual sales support team to assist their customer. But in the case of iiNet, they do have a sales customer support team who are always present to help its customers. The iiNet contact for their sales team is sales@iinet.net.au. The maximum response time that is generally observed from the sales team is 48 hours or 2 business days. So if you are comfortable with waiting some time for your answer then going for this iiNet contact option.

This office is open from 9 am to 5 pm from Mondays to Saturdays. There is only one support centre in the entire region for your assistance.

If you are facing billing issues, then here is where you will find all the relevant information regarding how to contact the customer care team. There are two ways of contacting the support team one is by calling the iiNet contact number 132258. And the other one is by sending them an email. The iiNet contact email for their billing team is support@iinet.net.au. Not just this but the billing contact details can also be used if you are facing some technical issues as well.

iiNet helpline

The Internet is one of the quickest and easiest sources of contact for the customers today. iiNet Helpline system prides itself on a fully – functional and responsive online support facility. You can contact the company through email by sending your emails to the following addresses: sales@iinet.net.au and support@iinet.net.au. This service is available 24×7. You can put up your question on the website’s online forum. You have to simply upload your question in a crisp and precise language. The team will respond to you as soon as they receive the query.

The iiNet helpline service has its presence on various social media handles. You can request a response on any of these sites by sending a direct message.

• iiNet Twitter
• iiNet Facebook
• iiNet Google+
• iiNet YouTube
• iiNet LinkedIn 

You can use these social media profiles for your convenience and contact the iiNet helpline team with your queries ready. The trained officials are always ready to help you with your concerns. The internet is supposedly faster than all other communication and contact means and therefore, the company has established itself in so many social networks.

iiNet Contact tips

iiNet customer service is dedicated to making the customers content and fulfilled with their facilities. However, when you contact the team, you have to make sure of certain things. Some tips to ensure a proper guidance session are mentioned below:

• Collect the complete details regarding your concern. It is important to have the information with your beforehand rather than confusing yourself during contact.
• Do not share any personal information related to your bank account.
• Always avoid providing sensitive bank information in the email or letter.

FAQ- iiNet

What do I need for iiNet Mobile?

Once you have your iiNet Mobile SIM card, you’ll need a mobile handset that will work on an Australian mobile network and isn’t locked to a non-Optus provider. All handsets previously sold by iiNet were not locked to any network. If you’re not sure if your handset is locked, please check with the provider you purchased it from.

To use mobile data, you’ll need to make sure your handset supports the following:

900Mhz and 2100Mhz HSDPA (required for 3G coverage)

1800Mhz FDD-LTE and 2300Mhz TDD-LTE (required for 4G coverage)

Please note: If you use a BlackBerry handset, you will only be able to make and receive calls and SMS. BlackBerry Internet, BlackBerry Messenger and BlackBerry Email will not work with an iiNet Mobile Service.

We don’t support putting iiNet Mobile SIM cards in tablets (e.g. iPad) or Mobile Broadband routers such as a dongle or wireless hotspot.

Which SIM card size do I need?

There are three SIM card sizes – Standard, Micro and Nano. Please check your mobile handset’s manual or manufacturer’s website to learn which SIM size you need. iiNet Mobile SIM cards are dual-cut, so you can pop a smaller micro SIM card out of the standard SIM card. We also sell single-cut Nano SIMs.

How do I find out if there’s Mobile coverage in my area?

Check your location on our coverage map. It’s updated directly from our network wholesaler, Optus. The Optus 3G network currently covers 98.5% of the Australian population. Optus is continually upgrading sites to provide 4G coverage on the superfast 4G Plus network – available in all capital cities and hundreds of regional and holiday towns across Australia.

What happens if I own a 4G service, but I’m outside the 4G coverage area?

Mobile devices are typically backwards compatible. That means that if a 4G network is unavailable, it will default to the 3G network.

What happens if I own a 4G service, but I’m outside the 4G coverage area?

Mobile devices are typically backwards compatible. That means that if a 4G network is unavailable, it will default to the 3G network. 

What’s the difference between a 4G service and a 3G service?

A 4G network has the potential for much faster internet connectivity than a 3G service. Performance-wise this means less buffering, better audio quality, improved gaming experience and smoother streaming services with reduced lag.

 How long will my iiNet Mobile service take to activate?

New mobile numbers usually activate within 2 to 4 hours.

If you’re porting an existing mobile number to iiNet from another mobile provider, the process may take up to 72 hours. You can just leave your old SIM card in your handset and once it stops working, that’s your cue to switch to your new iiNet SIM card.

How is data usage recorded?

Data usage is recorded and charged in increments of 1 kilobyte. Both uploads and downloads are counted towards your monthly data quota.

All data usage will be displayed in the hour that the data session ends. For example, if you begin a data session at 1:35pm and finish at 2:25pm, all data usage for that session will be shown in the 2:00 – 3:00pm time slot in Toolbox, and the 1:00 – 2:00pm column will show no data usage.