Apple Australia Phone Number and Customer Service Contact Details

Apple Australia Overview

Apple is a brand that everyone is very familiar with.  It revolutionised technology and made it very personal when it launched the revolutionary Macintosh in 1984.  A list of other innovative products such as the iPhone, iPad, Mac, Apple Watch and Apple TV has made Apple a household name and a premium choice for technological products worldwide.  

Apple currently has four software platforms: iOS, macOS, tvOS, and watchOS. These four platforms give all Apple users a seamless experience across all Apple devices.  Aside from the use of breakthrough devices, Apple also introduced market-leading services that are still incomparable in the market.  These services are the App Store, Apple Music, Apple Pay and iCloud.

The newest product launch in Apple Australia is the new iPad Pro.  It has the most advanced display to date, which is the powerful A10X Fusion chip, which provides fast performance and complex tasks like editing photos and 4K video, rendering 3D images or playing games. This also comes in a new 10.5 inch model. It also introduced a new 12.9-inch iPad Pro.  Aside from the advanced A10X fusion chip, it also features ProMotion technology, which automatically adjusts the movement of the content.

In Australia, Apple currently has 21 retail stores and numerous resellers. In 2005, Apple launched the very first iTunes Music Store in Australia. The very first retail store in Australia opened on George Street, Sydney in June 2008.  

 

Apple Australia Customer Service

Apple Australia customer service is exemplary, to be expected of any Apple retailer worldwide.

All customers who buy the latest iPad Pro have special benefits.  These benefits include free delivery, if the order is made before 2:00 PM AEST and provided that the model is in stock.  The product will be delivered the next business day guaranteed.  Customers who buy online can pick up available items within an hour or collect the product at a designated pick-up point.

If the customer needs to return something, they can send it back for free or drop the item off at an Apple store. Customers can also easily track their orders and be notified if it’s ready for in-store pickup.

Not many people are aware that the company also has an Apple Consultants Network, hundreds of independent companies that are certified by Apple to offer a range of solutions and professional services to customers who have purchased Apple products. There are various ways to choose an Apple consultant.  The customer can choose macOS deployment experts.  These are Mac, server and networking people who can configure and support the OS X server, along with integration and set-up of networks in a home or business setting. Mobility deployment comprises of companies who are able to configure, deploy and support multiple iOS devices through the use of tools such as Mobile Device Management, Profile Manager, and Apple Configurator.  For a range of mobile solutions, consulting solutions and cloud integration for iPhone, iPad, and iOS, customers can find a mobility solutions consultant in your area.  

There are also creative consultants who are able to lead users in using creative software such as iBooks Author, Logic Pro and Final Cut Pro. There are currently 14 Apple creative consultants in Australia.  They are found in Victoria, New South Wales, Queensland, and South Australia.

There are also Education and Training solutions consultants who are able to deliver workshops and training to education professionals.  They are able to demonstrate how to integrate Apple products into the curriculum.  There are currently 46 listed Education and Training Consultants.

Accessibility consultants deliver workshops and training to individuals and organisations in the disability space.  They demonstrate how to integrate Apple products and software into home, work, and educational institutions. There are currently 18 accessibility consultants all over Australia.

Apple Australia Contact Numbers

Apple Australia’s corporate address is PO Box A2629 Sydney South NSW 1235.  Apple phone number is 133 622. This number is for sales and product enquiries and order status information.

Here are Apple Australia’s Corporate Contacts:

Department	Telephone Number
Apple Enterprise Sales	1300 552 024
Apple Government Sales	1300 550 691
Apple Media Helpline	133 622
Apple Store (Consumer and Education Individuals)	1300 551 927
Apple Store (Small Business)	1300 369 095

 

Here are Apple Retail Stores in Australia:

Australia Capital Territory (ACT)
City/Location	Address	Phone Number
Canberra	Canberra Centre Canberra ACT 2601	(02) 6224 9500
New South Wales (NSW)
City/Location	Address	Phone Number
Bondi	213 Oxford Street Bondi Junction NSW 2022	(02) 9019 2400
Broadway	Broadway Shopping Centre Broadway NSW 2007	(02) 8035 4000
Castle Towers	Castle Towers Shopping Centre Castle Hill NSW2154	(02) 8864 0800
Charlestown	Charlestown Square Charlestown NSW 2290	(02) 8064 6300
Chatswood Chase	Chatswood Chase Shopping Centre Chatswood NSW 2067	(02) 8064 6300
Hornsby	Westfield Hornsby Hornsby NSW 2077	(02) 8401 8800
Miranda	Westfield Miranda Miranda NSW 2228	(02) 8578 1700
Penrith	Westfield Penrith Penrith NSW 2750	(02) 4702 9400
Sydney	367 George Street Sydney NSW 2000	(02) 8083 9400
Queensland (QLD)
City/Location	Address	Phone Number
Brisbane	MacArthur Chambers Brisbane QLD 4000	(07) 3182 9000
Carindale	Westfield Carindale Carindale QLD 4152	(07)3199 2200
Chermside	Westfield Chermside Chermside QLD 4032	(07) 3115 0800
Robina	Robina Town Centre Robina Town Centre QLD 4230	(07) 5667 0400
South Australia (SA)
City/Location	Address	Phone Number
Rundle Place	Rudle Place Centre Adelaide SA 5000	(08) 7088 5300
Victoria (VIC)
City/Location	Address	Phone Number
Chadstone	Shopping Centre Chadstone VIC 3148	(03) 9038 7500
Doncaster	Westfield Doncaster Doncaster VIC 3108	(03) 9914 2800
Fountain Gate	Westfield Fountain Gate Fountain Gate VIC 3805	(03) 8765 4000
Highpoint	Highpoint Shopping Centre Maribyong VIC 3032	(03) 9975 9700
Western Australia (WA)
City/Location	Address	Phone Number
Garden City Perth	Garden City Booragoon WA 6154	(08) 6557 6000
Perth City	790 Hay Street Perth WA 6000	(08) 6140 3800

 

Contact Apple Australia

The Apple website enable customers to find locations for Apple Authorised resellers based on the customer’s area.  It also lists down Apple Authorised training centres and Apple authorised service providers. There is also a list of Apple Consultants Network, members of a certified group of individuals who have comprehensive and updated knowledge of all Apple products and can provide customers with the best information that they need based on their needs.

 

If you are looking for a specific need, here is a list of Apple Creative Consultants in Australia:

Creative Consultant	Address/Location	Telephone Number
Crunch IT Melbourne	113 Ferrars Street Southbank, VIC 3006	+61 1300 305 292
Labspace (Sydney)	Level 34 50 Bridge Street Sydney NSW 2000	+61 3 884 5603
MakUpYourMind Pty Ltd	29 Flowers Street Caulfield South VIC 3162	+61 4 3920 2067
MacMD	Corner High Street Rd  and Stephensons Mount Waverley VIC 3149	+61 4 0412 5158
Labspace	L19 Como Centre Tower 644 Chapel Street Melbourne VIC 3141	+61 3 8844 5603
Digistor	Level 1 16 Northumberland Street South Melbourne VIC 3205	+61 3 9645 5000
Computers Now (Crows Nest)	222 Pacific Highway Crows Nest NSW2060	+61 2 9951 7979
Iain Anderson	The Gap Brisbane QLD 4061	+61 4 0551 7788
Switched-On Video Editing	122 Eudlo Road Mooloolah Valley QLD 4553	+64 3 0108 13
Computers Now	352 Ferntree Gully Road Notting Hill, VIC 3168	+61 3 9508 2600
Presentation Studio	Level 1 Building 210 122 Lang Rd Moore Park NSW 2021	+61 2 9383 4222
Computers Now SA	22A Beulah Road Norwood SA 5067	+61 8 7130 0022
Beyond the Box	1 Puckle St. Moonee Ponds, VIC 3039	+61 3 9372 8899
Digistor (Artarmon)	5-7 Cleg Street Artarmon NSW 2064	+61 2 9431 6000

 

Here is a list of some Education and Training Consultants in Australia:

Accessibility Consultant	Address/Location	Telephone Number
Tech Help Direct	Suite 2B Level 2 91 Upton Street, Bundall QLD 4217	+61 1300 622 843
Education Advantage	58 Abbotsford Street West Melbourne VIC 3003	+61 3 9079 1240
Deltaworks	Perth WA 6000	+61 8 9448 4795
Elearn Pty Ltd	11 Head Street Strathmore VIC 3041	+61 4 07809970
Vita Enterprise Solutions	77 Hudson Rd Albion QLD 4010	+61 1300 139 310
InciTe Education	5 Kindee Street Kingscliff NSW 2487	+61 73842 8888
New Era	Level 2141 Capel Street North Melbourne VIC 3051	+61 3 8379 2012
Sprialis Consulting	9 Michigan Drive Highbury SA 5089	+61 4 0222 5048
Blackbird IT	3 Boskenna Avenue Norwood SA 5067	+61 8 7324 7777
Computer West	50 Bussell Hwy West Busselton WA6280	+61 4 2715 5176
PRA Solutions	63 Newcastle Street Peerth WA 6000	+61 8 9225 4677
Your edYOUcation	18 Thornbill Glen Nambucca Heads NSW2448	+61 4 1811 3539
SolutionOne Pty Ltd	Unit 1/12-13 Trewhitt Court Dromana VIC 3936	+61 35987 1565
Potential Learning	421 Ipswich Rd Annerley QLD 4103	+61 7 3848 9438

 

Here is a list of some accessibility consultants in Australia:

Accessibility Consultant	Address/Location	Telephone Number
Education Advantage	58 Abbotsford Street West Melbourne VIC 3003	+61 3 9079 1240
Your edYOUcation	18 Thornbill Glen Nambucca Heads, NSW 2448	+61 4 1811 3539
Royal Society for the Blind- SA	254 Angas Street Adelaide SA 5000	+61 8 8417 5555
ATapps	Petrie, QLD 4502	+61 4 1581 2828
Royal Society for the Blind (RSB)	Griffin Centre 20 George Street Canberra ACT 2601	+61 2 6247 4580

 

Apple Australia FAQs

 

• How to set up your Apple Watch?

Before you start to use apple watch series 3 which offers GPS and Cellular you need an iPhone 6 or the latest version of iOS.  To use Apple Watch Series 3 which has GPS only or earlier models of Apple Watch, you need an iPhone 5s or later with the latest versions of iOS.

You are also required to complete the following steps;

• On your iPhone, go to settings – Bluetooth and make sure that Bluetooth is on.
• Also, make sure that your iPhone is connected to WIFI or a cellular network

Note; if you have already set up your Apple Watch but would like to use it with a different iPhone, you can easily transfer your Apple Watch and its content to your new iPhone.

1. TURN ON YOUR APPLE WATCH

To turn your Apple Watch on, press and hold the side button until you see the logo of Apple. This may take some time. We recommend you to get Apple’s help if you are unable to turn on your Apple Watch or if you are asked to enter a passcode but forgot it.

Hold your Apple Watch and iPhone close together. Wait for the ‘use your iPhone to set up this Apple Watch’ message to appear on your iPhone, then tap continue. If you don’t see this message open the Apple Watch app and tap start pairing.

Tip; keep your iPhone and Apple Watch together until you complete these steps.

2. HOLD YOUR PHONE OVER THE ANIMATION

Center the watch face in the viewfinder in your iPhone. Now wait for the message that says –‘your Apple watch is paired’

If you are not able to use the camera, tap Pair Apple Watch Manually, then follow the steps that appear.

3. SET UP AS NEW OR RESTORE FROM A BACKUP

Choose the wrist on which you want to wear your Apple Watch on. Read the ‘ Terms and Conditions’ and then tap ‘Agree,’ and then tap ‘Agree’ once more to continue.

4. SIGN IN WITH YOUR APPLE ID

If asked to sign in you can enter your Apple ID Password but if you are not asked you can sign in later form the Apple Watch App – Tap General – Apple ID – Sign in.

Most of the features that require a cellular phone number won’t work on Apple Watch Series 3 (GPS+Cellular) unless you sign in to iCloud.

If ‘Find My Phone’ function is not setup on your iPhone, you will be asked to turn on ‘Activation Lock.’ If you see ‘activation lock’ on your screen, your Apple Watch is linked to an Apple ID already. You just need to enter the correct email address and password for that Apple ID to carry on the set up. If your Apple Watch was previously owned, you might need to contact the previous owner to remove Activation Lock.

5. CHOOSE YOUR SETTINGS

You can set up Location Services, Siri and Route Tracking. If Siri is not already set up on your iPhone, it will turn on after you choose this option.

After this step, your Apple watch shows you which settings it shares with your iPhone. If have already turned on the ‘Find my iPhone, Location Services, WIFI calling and Diagnostics for your iPhone, these settings will automatically turn on with your Apple Watch.

6. CREATE A PASSWORD

You can skip this step if you don’t want to create your password, but are required the password for one of features like ‘Apple pay’

On your iPhone, tap on ‘create a password’ or add a long passcode then switch your apple watch to enter your new code. To skip, simply tap on don’t add passcode.

You will then be asked to set up Apple Pay by adding a card.

7. CHOOSE YOUR SETTINGS

They will make you walk through setting up features, like ‘SOS’ and ‘Activity’ on Apple Watch Series 3 (GPS+Cellular), you can also set up Cellular settings here.

Then you can install your apps which are compatible with Apple Watch.

8. WAIT FOR YOUR DEVICES TO SYNC

Depending on your quantity of data, syncing might take some time. While you wait for your watch to sync, we recommend you to have a look at Apple Watch Basics.

Keep your devices close to each other until you hear a chime and feel a gentle tap from your Apple Watch, then press the Digital Crown.

9. START USING YOUR APPLE WATCH

Pro Tip: If you want to learn more about Apple Watch, you can read the Apple Watch User Guide.

• From where I can buy the Apple Care Protection Plan or Apple Care+?

The Apple Care Protection Plan and Apple Care+ are available online at the Apple Online Store and many Apple Authorised Resellers and Wireless Service Providers.

Can I transfer my Apple Care+ protection plan?

 

Yes, Apple Care+ Protection Plan is easily transferable. If you would like to sell or give away your Apple product, you can also transfer the ownership of the Apple Care Protection Plan or Apple Care+. Kindly see the terms and conditions for complete details.

• How can I start repair service under the AppleCare Protection Plan or AppleCare+?

 

1. CARRY-IN SERVICE

You can carry your product into an Apple Retail Store or Apple Authorised Service Provider.

2. DIRECT MAIL-IN SERVICE

You can directly contact Apple, and they will send you everything you need to mail your Apple product to them for repair. When they are done with your device repair, they will ship your product back to you. There is no such additional charge to you for shipping.

3. ONSITE SERVICE

Contact Apple and they will help you arrange an Apple-authorised repair for your desktop Mac at your location, and that too with no additional charges.

4. DO IT YOURSELF SERVICE

Contact Apple and they may be able to send you what you need to service your own product, such as accessories.

5. EXPRESS REPLACEMENT SERVICE

Contact Apple and they will send you a replacement device straight away. After you receive your replacement device, send them your faulty device to complete the transaction.

Please Note; AppleCare products for Apple Watch, Mac, iPod and Apple TV provide global repair coverage. However, the services will be restricted to the options available in the country or region where the service is requested. Service options, parts availability and response times vary by country or region.

All repairs will be completed using genuine Apple parts for repair service. Apple-authorised technicians perform all repairs.

Please see the AppleCare Protection Plan or AppleCare+ terms and conditions for complete details.

• I am unable to activate iMessage and FaceTime what should I do?

If you would like to use iMessage or FaceTime, you need to activate them on your iPhone, iPad or iPod first. But, if you encounter an error message during activation, follow the steps below;

When you enable iMessage or FaceTime, you might see messages like;

• Waiting for activation
• Activation unsuccessful
• An error occurred during activation
• Could not sign in, please check your network connection

CHECK YOUR DEVICE SETTINGS

• Make sure that you are connected to a cellular data or WIFI network. If you are using an iPhone, you need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.
• Go to Settings – General – Date & Time and make sure that your time zone is set correctly.

TURN OFF AND RESTART IMESSAGE AND FACETIME

• Go to Settings – Messages and turn off iMessage
• Go to Settings – FaceTime and turn off FaceTime
• Restart your device
• Turn iMessage and FaceTime back on

STILL NOT ACTIVATED AFTER 24 HOURS?

• Well, it might take up to 24 hours to activate iMessage and FaceTime. If the issue continues after 24 hours, follow the instructions;
• Make sure you have the latest version of iOS
• If you are using an iPhone, contact your carrier to make sure that you can receive SMS messages.
• Contact Apple Support.

GET MORE HELP

We suggest you to use your email address with iMessage and Facetime. Sing in to your Apple ID and review all the email address you have including the one you are trying to verify. If the email address is incorrect, you can update it. Click resend next to the email address that you want to check. If you are still unable to sign in to iMessage or FaceTime on your MAC, then click on the given link; can’t sign in to your iMessage or Facetime Account.

Important Information; FaceTime is not accessible in all countries or regions and Apple assumes no responsibility for the selection, production, or use of third-party websites or products. Apple makes no descriptions regarding third website accuracy or reliability. Uncertainties are inbuilt in the use of the Internet. We recommend you to contact the vendor for additional information. Other companies and products name may be trademarks of their respective owners.