CommBank Overview
Commbank Australia is the country’s foremost provider of cohesive financial services.  It is a major player in the Australian financial industry, borne out of the Commonwealth Bank Act of 1911.  It has been in operation since 1912.
Commbank has a complete array of financial services that it offers its customers. Their services included retail, premium, business, and institutional banking, funds management, superannuation, insurance, investment and share-broking products and services.
Commbank is also considered a market leader and trailblazer of banking technology in Australia, being one of the first banks in the world, and the first in Australia, to introduce mobile banking.
Commbank’s corporate responsibility is aimed towards driving positive change throughout four areas: education, innovation, and good business practice.
In order to align these four focus areas, CommBank has come up with eight initiatives, showing their commitment to sustainable long-term value.  To give opportunity from education, CommBank commits itself to: (1) Teach children the value of money and (2) Help prepare the workforce of the future.   To get opportunity from innovation, Commbank (3) uses its innovation capability to empower people, businesses, and communities. To derive opportunity from good business practice, Commbank (4) mirror the community’s diversity and role model Reconciliation; (5) contribute to the entire Australian/Asia Pacific community and (6) listen to and balance stakeholder needs.
CommBank Customer Service
Commbank offers a full suite of integrated financial services, which includes premium banking, business banking, retail banking, institutional banking, funds management, insurance, investment, superannuation, and sharebroking products and services.
NetBank is Commbank’s award-winning app that allows customers to lock in exchange rates with Travel Money Card and save on fees and charges, manage their bills all in one place, and get 1% off an Unsecured Fixed Rate Personal Loan.
The app, which is available for all mobile devices (App Store and Google Play) allows customers to check their everyday account balance, find their nearest ATM branch, view their upcoming payments and schedule new ones, store loyalty cards for quick access, and see their full financial picture. The app is now also available in a Smart Watch format. This app is 100% secured.
Commbank’s retail banking services deliver customised service for customers seeking affordable and simple banking services. Personal banking products include bank accounts, credit cards, personal loans, home loans, insurance, superannuation, and financial planning. CommBank offers personal banking services for any stage in a person’s life: for kids, students, and young adults, if you’re moving to Australia, travelling overseas, or if you are starting a business. Customers have flexible personal loans to choose from such as Fixed Rate Loan, Variable Rate Loan, or Secured Car Loan. Customers’ day-to-day transaction bank accounts include access to over 950 CommBank branches nationwide, and 4,000 ATMs, Tap & Pay Debit MasterCard, NetBank online banking, CommBank app, and unlimited free electronic transactions.  The $4 monthly fee is waived if the monthly deposit is maintained at $2000.
CommBank offers retirement products that feature allocated pensions, guaranteed annuities, and investment growth bonds. With a financial planner, customers are also able to explore self-managed supers which can help customers plan for their retirement.
CommBank helps Business Accounts with comprehensive solutions. Â Their banking products include Business Accounts, Business Credit Cards, Merchant Services, Online Banking, Business Loans, Asset Finance, International Banking Services, Superannuation, Investments, Business Insurance, and Managing Risks. Â CommBank also assists businesses with corporate solutions such as help with working capital, including online receivables, payables, and trade finance; capital raising and lending, global markets, and wholesale life insurance.
CommBank also provides institutional solutions for industries across Australia and around the world.
CommBank Contact Numbers
Here is a list of Commonwealth Bank of Australia contact numbers, email addresses, and other details:
| Services | Contacts | Remarks |
| Personal Banking | ||
| CommBank app | Text APP to 0417 041 041 | Available on the App store and Google Play |
| General enquiries
Lost, Stolen or Damaged Cards |
13 22 21
+61 2 9999 3283 (calling from overseas) |
24 hours a day |
| CommBank Awards | 13 16 61 | From 8 AM to 8 PM (Monday to Friday, Sydney/Melbourne Time) |
| Financial hardship | 1300 720 814 | From 8 AM to 9 PM (Monday to Friday and 9 AM to 2 PM, Saturday, Sydney/Melbourne Time) |
| Estate Settlement and Support | 1800 686 153 | From 8:30 AM – 5 PM, Monday to Friday, Sydney/Melbourne Time) |
| Colonial First State | 13 1336 | From 8 AM to 7 PM, Monday to Friday, Sydney/Melbourne Time) |
| Business Banking | ||
| General Enquiries | 13 1998 | 24 hours a day |
| Merchant Services | 1800 230 177 for existing merchant customers
1800 730 554 for merchant application enquiries |
24 hours a day
8 AM – 6 PM (Sydney/Melbourne Time) |
| Agribusiness | 1300 772 968
1300 654 133 (International Business) |
24 hours a day
8:30 AM to 5:30 PM Sydney/Melbourne Time |
| Car & Equipment Finance
General Enquiries |
1800 277 387 | 24 hours a day |
| Business Credit Cards | 13 22 21
Business Awards credit cards 13 15 76 All other Business credit cards, including Corporate cards |
24 hours a day |
| Online Banking | 13 2339
CommBiz general enquiries +61 13 2339 International callers |
24 hours a day |
| CommBiz Markets | 1300 222 339
Market General enquiries +6 12 8055 4105 Overseas |
8 AM to 6 PM
Monday to Friday Sydney/Melbourne time |
| CommInsure | ||
| Annuities | 1800 624 100 | From 8:30 AM to 6 PM, Monday to Friday
Sydney/Melbourne time |
| Credit Card Insurance | 13 3982
+61 2 9115 0004 (from overseas) |
From 8 AM to 8 PM
Monday to Friday Sydney/Melbourne time |
| Home and Car Insurance | 13 24 23
+61 2 9633 9391 (from overseas) |
From 8 AM to 8 PM, Monday to Friday
From 8 AM to 5 PM Saturday From 8 AM to 5 PM (claims only) Sydney/Melbourne Time) Â |
| Investment Growth Bond | 1800 624 100 | From 8:30 AM – 6 PM
Monday to Friday Sydney/Melbourne Time |
| Life Insurance | 13 1056
+61 2 9115 0004 (calling from overseas) |
From 8 AM – 8 PM
Monday to Friday Sydney/Melbourne Time |
| Loan Protection Insurance | 13 3982
+61 2 9115 0004 (calling from overseas) |
From 8 AM – 8 PM
Monday to Friday Sydney/Melbourne Time |
| Mortgage Protection | 1 800 617 980 | |
| Simple Life | 13 3982
+61 2 9115 0004 (calling from overseas) |
|
| CommSec | ||
| General Enquiries | 13 1519
+61 2 9115 1417 (calling from overseas) |
From 8 AM – 7 PM
Monday to Friday Sydney/Melbourne time |
| International Securities | 1300 361 170
+61 2 9115 1531 (from overseas) |
24 hours US trading days |
| Options | 1 800 245 698
+61 2 9115 2990 (from overseas) |
From 8AM to 5:30PM
Monday to Friday Sydney/Melbourne time |
| Margin Lending | 13 1709
+61 Â 2 9115 1402 |
From 8 AM to 6 Pm
Monday to Friday Sydney/Melbourne Time |
| CFDs | 1300 307 853
+61 2 9115 1400 (from overseas) |
8 AM to 6 AM Monday to Saturday |
| Direct Funds | 13 1520 | From 8 AM to 5 Pm
Monday to Friday Sydney/Melbourne Time |
| Electronic Banking | ||
| General Enquiries (e.g. obtain account balance, establish a password for telephone banking, activate debit MasterCard, Keycard or credit card, request a statement to be sent more frequently) | 13 2221
+61 13 2221 (from overseas) |
24 hours a day, seven days a week |
| Reporting a lost card, unauthorised transaction or a Mistaken Internet Payment | 61 13 2221
+6 1 2 9999 3283 |
24 hours a day, 7 days a week |
| Open a Youthsaver account | 13 22 21 | 24 hours a day, 7 days a week |
| Obtain details of the Bank’s current fees and current interest rates/special interest rate offers | 13 22 21 | 24 hours a day, 7 days a week |
| Get help with EFTPOS terminals | 1 800 022 966 | Available 24 hours a day, 7 days a week |
| Get help moving to Australia | +61 2 8055 4145 | 8 AM to 6 PM Sydney/Melbourne Time |
| Make a complaint to customer relations | Fax: 1800 028 542
Free call 1800 805 605 Write a letter to: Customer Relations Department, Commonwealth Bank Group, Reply Paid 41 Sydney NSW 2001 |
|
| International Premiere and Retail Banking Team | ||
| Canada | 1866 547 0817 | Toll-free number |
| China | 00 800 3368 8866 | |
| India | 000 800 610 3122 | |
| Indonesia | 001 803 0612 128 | |
| New Zealand | 0800 229 888 | |
| Singapore | 800 6162 219 | |
| South Africa | 0800 980 339 | |
| United Kingdom | 0808 234 8969 | |
| USA | 1800 793 4199 | |
| All other countries | +61 2 8055 4145 | |
Contact CommBank
Aside from CommBank phone numbers, customers can go to the website and search for popular question topics and get common answers to these questions. There are also community topics that have online chats where customers can join in. Â Some of the common community topics are Everyday Banking, Savings, NetBank, Cards, Mobile, Business Banking, Insurance, Merchant Services, Super and Retirement, and Cards.
Customers can also log on to NetBank and other online services for support, and online support for lost, stolen, or damaged card. There is also online support for activating the card and choosing a PIN.
CommBank also has social media accounts that help customers reach them better. Â Follow @CommBank on Twitter for the latest news, offers, and support.
CommBank also has a Facebook page (Commonwealth Bank) that has the latest promos and announcements. Â CommBank also has other social media accounts (LinkedIn, YouTube, Snapchat, and Instagram).
CommBank Australia FAQs
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How to register for Net Banking?
If you are a CommBank or a Commonwealth Bank personal account holder and have your card, your PIN and a mobile number that is registered with them, you can sign up online, and it takes only 5minutes.
If you are a personal account holder, customers can register online now for immediate access or register at any branch.
You can also register yourself over the phone by contacting the NetBank Helpdesk on 13-22-21 and choose the option 4.
Note; Net Banking help desk is open 24 hours and 7 days a week.
And, if you are a business account holder, you are advised to complete and print the NetBank Application form given in the link. The completed application form can also be handed in to your nearest CommBank branch or mailed to address mentioned in your reply from the Bank.
-
How do I activate my Commbank card and choose a PIN?
If you have got a new card, follow the steps below to simply activate your card in the CommBank app or in NetBank;
COMMBANK APP
- Log on to the CommBank App
- Tap on cards – then swipe across to find the right card
- Tap on ‘Activate Card’
- Enter your CommBank app PIN – then enter the last 4 digits of your card
- Enter and confirm your new card PIN and then tap ‘Submit.’
NETBANK
- Register yourself for NetCode, if you are not already registered
- Log on to NetBank – then go to ‘Settings.’
- Under the ‘Security’ option tap on ‘Card Activation.’
- Enter the last 4 digits of your card – then click on ‘check.’
- Enter and confirm your PIN – then click Set PIN
- Click on Get NetCode
- Enter your NetCode – then click on ‘Activate.’
For more help, we recommend you to call on 13-22-21 or visit your nearest branch.
How long does it take to transfer money in CommBank?
It depends on the type of transfer;
- If you are transferring from one Commbank account to another CommBank account, then the transactions are instant.
- Transfers to other Australian financial institutions are generally available in the recipient’s account within 1-2 business days when made before 6 PM (Melbourne and Sydney Time) on business days. The account balance and available balance are updated immediately in NetBank.
- IMT or International Money Transfers – It normally takes 2 to 5 working days to process an IMT, but may take longer depending on the recipient’s country and Bank.
Note 1; Transfers made on the weekend, a public/bank holiday or after the currency cut-off time will be processed the following business day.
Note 2; If you are making a payment to a new payee, including to or from your business accounts – it may take 24 hours as a security measure.
-
What are BIC and SWIFT codes?
A SWIFT code is termed as international bank code that determines or identifies particular banks worldwide. It is also known as BIC – Bank Identifier Code. CommBank uses SWIFT codes to send money to overseas banks.
A swift code consists of 8 or 11 characters.
For example; CommBank’s SWIFT code is CTBAAU2S. This code is given to anyone sending money to you from overseas. The code is made up of letters and numbers.
- CTBA – Bank Code
- AU – Country Code
- 2S – Location Code
Remember; BIC and SWIFT codes are the same things, and the terms are interchangeable. Such other terms that are used by overseas banks include;
- BSC – Bank Sort Code
- NCC – National Clearing Code
- CHIPS – Clearing House Inter Bank Payment Systems
- IFSC – Indian Financial System Code
If you are sending money to someone overseas, you will need to get the recipients SWIFT to do the transfer.
Please Note; when entering a SWIFT in NetBank do not enter hyphens, special characters or spaces.
-
How do I let CommBank know that I am travelling overseas?
There are two ways to let your bank know you will be moving abroad for a while;
You can either log in to CommBank App – Overseas Travel – and, tell them about your trip or Log on securely to NetBank and let them know about your whereabouts.
By telling them where and when you are going, they can keep an eye out for any suspicious activity on your accounts and credit cards while you are away.
-
How to sort out the disputes in transactions?
Is there any false or incorrect transaction on your debit, credit or Travel Money Card? Or there is an issue with something you have purchased? Here is what you can do;
RULE OUT THE TRANSACTIONS YOU DON’T RECOGNISE
- Was the purchase made by any family member of your or any other cardholder authorised to operate on your account?
- Was the transaction done in a foreign currency and changed into Australian Dollars?
- Is the transaction a regular membership, app download or subscription fee?
- Check in NetBank if the business be trading under a different name – have a look at a particular transaction in more details and Google the name mentioned there.
If you would like to see your transactions in more detail log on to the CommBank app or Netbank – View Accounts – transaction history then click on + to get extra info like date/time purchased and business category.
CONFIRM AND THEY WILL HELP YOU PROTECT YOUR ACCOUNT
They do their best to help with most enquiries but only the business can resolve;
- Refunds or exchanges if you change your mind
- Issues with software you have downloaded
- Membership or monthly subscriptions
Any pending transactions will need to be fully processed before they can help you raise a dispute, although it takes up to 3 to 5 business days to process a transaction, although it can take up to 10 business days or longer.
For extra security and code over your account, you can put a temporary lock on your credit or debit card in Netbank or you can also use the CommBank App. If you detect any suspicious activity call them immediately.
CONTACT THE BUSINESS QUICKLY
Some issues can be resolved faster by contacting the business directly. If the business can’t help, call them within 30 days of the date of the statement which shows the transaction you are disputing. If you don’t, they might lose any chargeback right they have under MasterCard and Visa scheme rules. However, this doesn’t apply to an unauthorised transaction that is regulated by the ePayments Code.
COLLECT THE SUPPORTING DOCUMENTS
As a part of their investigation, they may ask you for supporting documents of the transactions you want to dispute. Before you contact them, collect the following documents;
- Bank statements
- Photographs of the item if it’s not as described
- And the business contact details
GET IN TOUCH
If you want to claim a transaction, here is how you can get in touch with CommBank Helpdesk;
- Call them on 13-22-21 or +61-9999-3283 (If you are overseas reverse charges will be accepted)
- For travel money cards complete a disputed transactions request form or either
- Fax it to +61 -2-8737-3623 or Mailit to 2067 Operations Processing Centre Reconciliations and Disputes,
- PO Box 492, Lidcombe, NSW 1825
Important Instructions; they will work hard to resolve your issues as quickly as possible. For all unauthorised transactions, they will immediately stop your card to protect your account from further fraudulent activities and will send you a new one.
In the meantime, if you have an everyday account – you can use the Cardless Cash feature on the CommBank app to make ATM cash withdrawals.
When you get your new card, it’s important to activate it and set a PIN immediately. Don’t forget to update any direct debits with your further card details too.
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I want to know the interest that I earned in the last financial year.
You can find the summary of the interests you have made on your accounts and paid on loans quickly and easily in NetBank. You are recommended to go to Interest & Tax Summary in NetBank. ‘
Check if you have told them your Tax File Number TFN or exemption while you are there. Withholding tax might apply to interest earned on your accounts under the Income Tax Assessment Act unless you have provided them with your TFN Exemption or TFN.
Note; you are not bound to provide your TFN or TFN Exemption, but if you don’t or if you have an overseas home address, they are required by law to withhold tax.
-
What is Tax Withholding?
Tax Withholding refers to the interest earned on your accounts unless you have provided them with your TFN – Tax File Number or TFN exemption.
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When is interest on a NetBank Saver paid?
The interest for the NetBank Saver Account is paid on the full credit balances and paid monthly on the first calendar day of the month.
If you want to check the current interest rates, open the link here.
