Commonwealth Bank Phone Number and Customer Service Contact Details

Commonwealth Bank Overview

Commonwealth Bank Australia is a leading provider of integrated financial services in Australia.  It is one of the most recognised banks in the financial industry in Australia. The vision of the institution is to excel at securing and enhancing the financial wellbeing of people.

The Commonwealth Bank commenced operations in 1912 under the Commonwealth Bank Act in 1911, which was an act to establish a government bank for the newly formed Australian nation. In the succeeding decades, many established banks were amalgamated with Commonwealth Bank, such as the State Bank of Victoria (1990) and the Rural Bank in 2000.

Commbank has a shareholder base of 800,000, with 81.3% of Australian staff being shareholders.  Most recent dividend per share is $1.99, which was a 1 cent increase from the previous period.

Commbank is included in the Morgan Stanley Capital Global Index and is listed on the Australian Securities Exchange.

Commonwealth Bank regards itself for having three strategic strengths, which are brand, scale, and diversified business mix.

Out of all Australian banks, Commonwealth bank has one of the strongest domestic presence, with the largest base of customers and has the largest financial distribution network, with the most number of access points.  Commbank has over 1,100 branches and over 4,300 ATMs in Australia. It also supports 200,000 EFTPOS terminals.

The Commonwealth Bank group is the first Australian bank to go real time, actually one of the very first in the world. It serves more than 4.6 million active online customers.  It is also Australia’s leading home loan provider, with almost two million customers.

The Commonwealth Bank Group is also present in the international arena, with retail banks in New Zealand and Indonesia, Vietnam, and China.  It also has life insurance operation in New Zealand, China, and Indonesia.  Commbank also has branches in major cities in the world such as London, New York, Mumbai, Ho Chi Minh, Beijing, Singapore, Tokyo, Hong Kong, and Auckland.

Commbank has five customer-facing business divisions: Retail Banking Services, Business and Private Banking, Institutional Banking and Markets, Wealth Management, and International Financial Services. The Bank also has five support divisions which include Financial Services, Risk Management, Enterprise Services, Human Resources, and Group Corporate affairs.

It strives to create a diverse work environment and flexible work options for its 52,000 workforce.  Almost 60% of Commbank’s staff is comprised of women.  Some flexible work options that Commbank provides for their staff such as parental leave, study leave, and career breaks.

Commonwealth Bank Customer Service

Commbank offers a full suite of integrated financial services, which includes premium banking, business banking, retail banking, institutional banking, funds management, insurance, investment, superannuation, and sharebroking products and services.

Commonwealth Bank has a comprehensive list of banking services to serve their customers.  Part of Commonwealth Bank customer service is to provide retail banking needs such as home loans, credit cards, personal loans, transaction accounts, demand and term deposits. Commbank is one of Australia’s leading credit card issuers.  

Commbank’s retail banking services deliver customised service for customers seeking affordable and simple banking services. Personal banking products include bank accounts, credit cards, personal loans, home loans, insurance, superannuation, and financial planning.

Customers have their own choice of bank accounts: NetBank Saver, GoalSaver, and Term Deposit accounts. The NetBank Saver account is an online savings account that is very flexible.  It allows money to be moved in and out of a linked CommBank transaction account using the CommBank app. The GoalSaver savings account allows customers to save regularly and earn a competitive bonus rate. Customers earn a bonus interest rate when they deposit at least $200 and make no withdrawals in the calendar month. CommBank accounts have great features such as competitive introductory rates and no bank fees, 24/7 instant transfers, and tools to help customers save.  To open a NetBank Saver and GoalSaver savings account, no minimum balance is needed.  Term deposits start at $5,000 investment.  These savings accounts offer customers the flexibility they need.  In case they want instant transfers or access their money, customers have an account that suits their needs.  

NetBank is the online banking facility of the Commonwealth Bank.  It is Australia’s number one online bank, winning Canstar’s Online Banking Bank of the Year.  It is convenient and provides 100% security guarantee for its customers. Commbank also provides its customers its award-winning mobile banking facility.

Business and Private Banking oversees the bank’s small and medium enterprise customers.  Business and Private Banking also serves regional and agribusiness customers. The Institutional Banking and Markets division of Commbank oversees its government clients, major corporations, and institutional investors. Their products include capital raising and transactional and risk management products and services.

The Commonwealth Bank Group also provides services to governments, corporations, and other institutions in Australasia and the Pacific. Corporate customers of Commbank are able to access a whole range of financial markets services, distribution, trading, securities, corporate finance, equities, payments and transactions services, investment management, and custody services.

The Commonwealth Bank Group is also a full financial services provider, also offering investment products and superannuation.  The Group is one of the largest managers of Australian funds, handling a diverse range of wholesale and retail clients.

The Commbank Group also offers its customers a complete range of life insurance products, superannuation, retirement income, and general insurance products.

Commbank is also a big supporter of the community, with particular emphasis in the areas of education, youth, medical, technology, the arts and the environment.

Commbank customer support includes convenient 24-hour access to telephone banking, and it has an extensive ATM network and EFTPOS system.  It leads the market in online financial services with the Group’s internet banking site, NetBank.

Commonwealth Bank Contact Number

Here is a list of Commonwealth Bank of Australia contact numbers, email addresses and other details:

Contact Commonwealth Bank of Australia

Aside from CommBank phone numbers, customers can go to the website and search for popular question topics and get common answers to these questions. There are also community topics that have online chats where customers can join in.  Some of the common community topics are Everyday Banking, Savings, NetBank, Cards, Mobile, Business Banking, Insurance, Merchant Services, Super and Retirement, and Cards.

Customers can also log on to NetBank and other online services for support, and online support for lost, stolen, or damaged card. There is also online support for activating the card and choosing a PIN.

Commonwealth Bank also has social media accounts that help customers reach them better.  Follow @CommBank on Twitter for the latest news, offers, and support.