Ticketek Phone Number and Customer Service Contact Details

Ticketek Overview

Owned by the Pan-Asian firm Affinity Equity Partners, Ticketek is the foremost ticketing partner of the biggest live events in the fields of sports and entertainment.  It operates in Australia, and it has over 35 years’ experience in ticketing live events and venues. Ticketek’s mother company is TEG PTY Limited, which also includes other companies such as TEG Live, TEG Analytics, TEG Rewards, Qudos Bank Arena, Softix, and Eventopia.

Softix is an entertainment software company that is integrated into Ticketek operations.  In fact, it is an integral part of Ticketek’s mobile and website operations. Softix has developed a powerful platform for Ticketek clients as they developed, installed, and support ticketing, reservation, and acceptance of clients nationwide.  Aside from Ticketek, it also services other companies globally.

Ticketek has Australia’s most advanced multi-channel ticket sales and distribution network.  It is the top Entertainment Events website in Australia, leading the way in the digital distribution of live venue tickets through ticketek.com.au. Ticketek also has a trailblazing and innovative mobile platform that enables customers to browse, choose, buy, and have purchased tickets delivered on their phone.

The scale of Ticketek all over Australia and New Zealand is massive, as it has over 20,000 events each year, selling more than 23 million tickets to concerts, sports, theatre, musicales, exhibitions, family entertainment events, festivals, and other live events.

In Australia, Ticketek offers premier ticketing services to its premier venues such as Sydney Cricket Ground, ANZ Stadium, Qudos Bank Arena, Melbourne Cricket Ground, Rod Laver Arena, Canberra Stadium, Perth Arena, Adelaide Entertainment Centre, and many other major venues across the country.

Ticketek sells tickets to some of the most prominent events in Australia such as the Australian Open Tennis Tournament. The website is categorized into sports, concerts, theatre and arts, family, comedy, and experiences. Some of the most anticipated yearly sporting events are football, cricket, and rugby matches.  Tickets to the biggest concerts by Australian and international artists can be purchased through Ticketek. If it is a particularly in-demand ticket, event, customers can be on a waitlist.  Popular musicales, ballets, plays, recitals, and other entertainment shows are under the theatre and arts category.  Tickets to the most popular comedic acts in Australia can be purchased on Ticketek, under the comedy category.

Ticketek Customer Service

Ticketek has a team of call centre representatives who are committed to customer queries, needs, and facilitating ticketing concerns. It is present in 114 agency outlets, with several ticketing agencies located throughout Australia.

Here are Ticketek agencies available in your area:

My Ticketek website account offers signed-in users the chance to look at featured events, get their tickets, or be on a waitlist for some of the in-demand live events in Australia.  The account allows customers to personalise their ticket-browsing and ticket-purchasing experience.  By identifying what customers like, Ticketek will be able to update them on upcoming events, entertainment news, offers, and exclusive pre-sales.

Order history shows what customers purchased or ordered through Ticketek, and has corresponding details about their purchase or reservation.

Ticketek also has the ‘Last Minute’ feature on the app and on the website that specifies acts that may still have tickets on the same day, on the coming weekend, during the next 7 days, or in the next 30 days.

Ticketek provided information and assistance for customers with special needs, particularly for wheelchair and disability information. Each Australian region has venues that specifically cater to wheel-chair bound guests and other disability provisions.  Ticketek provides regional information service on these venues with special needs provision.

Customers can easily choose a state or territory, click on the venue, and be provided with relevant information on tickets to the biggest sporting events and concerts in the area.  Ticketek sells tickets for venues in Western Australia (Albany Centennial Oval, Perth Convention and Exhibition Centre Riverside, Eadon Clarke Oval, etc.), Northern Territory (The Amphitheatre, Darwin, Marrara Sports Complex, etc.), Queensland (Queensland Group Stadium, QSAC Stadium, etc.), South Australia (South Adelaide Football Club, Mallala Motor Sport Park, Royalty Theatre, etc.), New South Wales (ANZ Stadium, SBW Stables Theatre, Sydney Harbour, Marconi Stadium, Griffith Regional Theatre, Gosford RSL, Sydney Football Stadium, etc.), Victoria (Melbourne Ball Park Altona, Melbourne Cricket Ground, Melbourne River Cruises, Her Majesty’s Theatre, Caulfield Racecourse, etc.), Australian Capital Territory (Australian National Botanic Gardens, AIS Arena, Canberra Theatre, Commonwealth Park, The National Sports Club, etc.), and Tasmania (Albert Hall, Federation Concert Hall, Silverdome, Hobart – Regatta Grounds, etc.).

When some tickets are not delivered right away, Ticketek explicitly explains that it is delayed upon the request of the promoter.  Ticketek always reassures its patrons that the ticket will be sent to them with ample time before the event.

Tickets can be exchanged or refunded only if a certain event is cancelled, rescheduled, or relocated.

Ticketek Contact Numbers

Ticketek Australia is headquartered in Sydney, but it has offices in major cities: Melbourne, Adelaide, Brisbane, Canberra, Gold Coast, and Perth.

Ticket customer service is mostly done through the automated enquiry form on their website.  The customer service enquiry form on the app or website is available 24/7.  Just log in, type your enquiry, and expect a reply within 24 hours. However, they do have a hotline number, available only during working hours: 13 28 49

Contact Ticketek

The Ticketek website provides an extensive FAQs page, with 6 pages and around 59 specific questions, answering queries about specific events, refunds and exchanges, seating, insurance information, and many more. People can also follow Ticketek customer service on Twitter (@Ticketek-AU) for tour announcements, news, ticket offers, events, and other questions. Ticketek Australia also has a YouTube account for the latest videos and playlists of entertainment and sporting events. Ticketek’s Instagram account has 19,000 followers and has announcements of upcoming concerts and events.

Ticketek FAQs

• What is portable or mobile ticket delivery?

Mobile ticket delivery is an option offered by Ticketek that gives you the opportunity to get your event tickets delivered directly to your phone via SMS.

• How to connect with Ticketek on your smartphone?

If you would like to reach Ticketek on your smartphone, go to ticketek.com.au in your mobile web browser to view their mobile site.

• Am I eligible to buy tickets through the mobile site?

Yes, the complete transactional channel is restricted within the mobile site so that you can acquire tickets to any event through the mobile website.

• How to select Mobile Ticket Delivery?

If you are buying all the way through the website or via the iPhone app or any other mobile site for an event with Mobile Tickets enabled, you will merely need to select mobile tickets in the delivery options menu. You can also go for Mobile Ticket Delivery when buying tickets via the Ticketek Call Center or at any local agency or Box Office by informing the operator or agent.

• How does this Mobile Ticket delivery work?

When you pay money for your ticket and opt Mobile Ticket as your delivery option, you will be required to put in your name and your mobile phone number as part of the buying process. Once your purchase is finished, an SMS will be sent to your phone including the event information and a hyperlink. By clicking this link, a web sheet will be disclosed containing your ticket. Here you are recommended to open your ticket before arriving at the venue to assure it quickly loads when you are starting through the turnstile.

In case; you are purchasing multiple tickets in the one transaction, you can choose to enter all of the mobile numbers of your friends to hold the tickets sent immediately to their phones or want to have all of the tickets mailed to you to then forward to friends later.

If you are booking tickets via the Ticketek iPhone app – the mobile tickets will be involuntarily stored in your Ticket Wallet when you are logged into your My Ticketek account.  Also, the Ticketek mobile tickets can be added to Apple’s Passbook for iPhone users with iOS6 or higher connected. To add your ticket to Passbook, just open the ticket and tap on ‘Share’ and save to ‘open the Add to Passbook feature.’

• Where to select the Mobile Ticket Delivery?

The mobile ticket delivery option can be found with the existing delivery option when it is available. Note that Mobile Ticket delivery might not be available for every event.

• How many tickets does Mobile Ticket Delivery offer?

The number of Mobile Tickets that can be purchased per transaction is set to the ticket deadline for the event you are buying for.

• How to add my mobile tickets to my Ticket Wallet?

The mobile tickets that you have recently bought will be technically added to your Ticket Wallet when you are signed into your My Ticketek account. If you have been given your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and save button at the base of your ticket.

• Can I pass my Mobile Ticket to one of my friends?

Yes, you can forward your ticket to any phone of your choice – it could be one or all of your tickets.

TIP: You should consult the user manual for that particular handset for instructions on how to do this.

Systems are in place at every site to ensure that each ticket barcode can only be used once. The receiver must have an internet-enabled portable phone to be able to view the Mobile Ticket.

• What will happen if I change/lose or delete my Mobile Ticket Accidentally?

Mobile tickets will only be re-issued to the person who purchased the ticket and therefore we recommend the customers to contact Ticketek Call Centre on 132-849 ahead of the event day. It will be mandatory for you to give them your ID if you are requesting tickets to be re-issued, so that the staffs can access your account details on record.

If you have assistance to the Ticketek iPhone app, you can log into your ‘My Ticketek account’ within the app on your new phone (or on your friends phone and the tickets will be in your Ticket Wallet.

• I have still not received my ticket, what to do?

If your ticket is still pending or yet not delivered, you are advised to contact the Ticketek Call Centre on 132-849.

However, the original SMS might take a short time to arrive when a popular show is on sale due to the large demands placed on their systems. If you don’t receive your message even after 24 hours please contact customer support.

• If I buy and send mobile tickets out to my friends, do they need to download the Ticketek app?

If you are ordering multiple mobile tickets, your friends don’t necessarily require the need Ticketek app – you can send on the mobile ticket SMS to your friend, and they can open the link on any internet enabled smartphone on the day of the event to get an entry in the event. If, however, they are using an iPhone they have the option to ‘Add to Ticket Wallet’ – they will need to download the app to view the ticket in their wallet. This can be achieved using the ‘Share and Save’ button on the mobile ticket.

• What is, are the terms mentioned in GA – General Admission?

GA or General Admission is the term used to describe a venue where there is no reserved seating system for patrons. Therefore there are strict operating methods which are adhered to just to ensure security, safety and crowd control of the event.

Tickets purchased to GA events can’t be refunded if lost. Ticketek hardly permits General Admission tickets to be distributed via regular mail. Thus, it is a reason why delivery options such as Registered Mail and Express Post are available only for General Admission Tickets.

• What are the terms included in concession tickets?

If you are buying a concession ticket, kindly have your Student ID or The Pensioner ID card ready because they will ask you to enter your concession ID in some of the cases. When attending the event just make sure that you present your card only at their request.

Note; The sale of concession tickets via any of Ticketek’s sales channels, whether call centres or the Internet – might be limited by the promoter of the event. Concession tickets are only meant to be purchased from your nearest or local Ticketek Agency – if they are available. A valid concession ID should be given when buying concession tickets at a Ticketek Agency.

• Can I book tickets in the group?

To be eligible for a Group Booking, a least of 6 to 20 people is customarily required, but this may vary. Group discounts may be granted but do not apply to all cases. Group Bookings are open for selected events only and are subject to availability.

Open the page for more information on Ticketek Groups Page.

• Why do I have to buy tickets in a set time limit?

For most of the events which are popular – a time limit of 8 minutes is given for all people accessing the website. Once you leave the site more and more people gain the entry. This, however, ensures the fair access for customers to get the tickets.

The moment you choose your ticket or tickets, there will always be a time limit of 8 minutes for you to pay for them. And after this time tickets are released for general sale.

In case, your session time expires, you will receive a notification and will be required to re-access the site.

• Am I allowed to buy tickets for multiple events?

If you want to purchase more than one set of tickets to multiple events, then click on the ‘Select More Tickets’ button on the payment form.

You will then be authorised to add more tickets to your shopping cart and pay for all tickets at once.

In most of the case – you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public.

• For how long the tickets are reserved?

The amount of time for which tickets are reserved is set on an individual basis for each show. Some shows offer a short time period which is valid for only thirty minutes or one hour. Others might allow tickets to be reserved for ‘n’ number of days. It is very important for you to know that when you reserve tickets, the Ticketek website will automatically display for how they will be held. When your friend gets your invitation email a facebook link URL, it will clearly indicate when the reserved tickets will expire.

Note; Reserved tickets cannot be purchased through any other channel because reserving tickets and redeeming them is only limited to online website transactions only.