TPG Telecom Technical Support Enquiry & Customer Service Contact Details

TPG Overview

Based in Sydney, Australia, TPG offers fast, reliable, and cost-effective communication. The company was founded in 1986 with its original name, Total Peripherals Group.  It grew into a force in the Australian telecommunications industry, branching into the international arena.  In 2016, TPG became Singapore’s fourth mobile operator.

TPG has market-leading unlimited ADSL2+, NBN, Ethernet and Fibre Optic Internet, mobile and phone services offerings for the personal and small office market.  TPG is a multi-awarded company, winning the CANSTAR Blue Most Satisfied Customers Award in 2016 and 2013.

TPG is considered the second largest fixed-line Internet provider in Australia. TPG and its subsidiary iiNet have between them around 1.91 million subscribers for broadband as of January 2017.  At the beginning of the year, the company reported a profit of 11%, largely due to new subscribers of TPG NBN and the growth of iiNet.

TPG has a Personal and Small Office Division, which provides unlimited ADSL2+, NBN, Ethernet and Fibre Optic Internet, Mobile, and Phone services.  TPG Business, Enterprise, and Government provide network services for government bodies in Australia and blue-chip companies.  Its other subsidiaries iinet is a provider of ADSL2+, NBN and other communication services for premium personal and business clients.  Its other subsidiary, AAPT is a wholesale carrier of communications services.

TPG has end-to-end network infrastructure.  This includes 400 DSLAM enabled telephone exchanges across Australia. The TPG network included PPC-1 cable for international fibre, local fibre in Sydney, Melbourne, and Brisbane, 65 call collection areas for voice interconnects, and a point of presence in more than 400 locations. They own and operate their very own submarine cable system, which is an information highway between Australia and the rest of the world, particularly Asia and the Americas.

TPG Customer Service

TPG customer service ensures that their clients and subscribers are well-informed of their products and services.

TPG serves customers with the following products: NBN bundles, Fibre to the Building, ADSL2+ with Home Phone, and mobile plans (T4G).

NBN bundles include NBN Broadband Bundle for personal and small office use. Personal and Business account holders can select from three connection speeds: Standard, which is up to 12 Mbps, Boost, which is up to 25 Mbps, and Superfast, which is up to 100 Mbps.  Contract terms are flexible for 18 months, with no setup fee, and no lock-in period, which has a $99.95 set up fee.  Personal clients have five different plans to choose from, with prices ranging from $29.99 to $79.99.  For Business Bundles, TPG offers a 500GB bundle, which includes unlimited local and national calls, and two bundles with unlimited data usage. The unlimited bundle plan that starts at $109.99 per months has unlimited local and national calls, and pay as you go 13/1300, AU mobile, and international calls.  The bundle which starts at $119.99 has unlimited local, national, and mobile calls, and pay as you go 13/300 and international calls.  

All business bundles include Wi-Fi Modem and a digital voice service. The TGP Digital voice service is delivered using voice over Internet Protocol (VoIP). The NBN business plans also come with a Static IP address.  Their broadband has unlimited upload and download, with 20 email accounts and 30MB of web space.  The NBN FTTN equipment is a top of the line Wireless 4 Port NBN Modem Router.  It is VoIP capable, has IPv6 support, Wireless AC Dual Band, and advanced wireless security.

Other personal bundles on offer by TPG are Fibre to the Building Bundle and ADSL2+ with Home Phone Bundle.  Other small office bundles include Bizphone, Video Surveillance, and Business VoIP.  

If the customer only opts for an internet connection, TPG offers Standalone ADSL2+, Broadband Off-Net and Naked ADSL2+ for both small offices and personal use.  There are also other Internet packages for small offices such as Ethernet Broadband for 10Mbps and 20 Mbps and Premium SHDSL.  

The T4G Plans are its mobile plan offerings for personal customers, while the business mobility plans are for small businesses.  Plan types for mobile subscribers can be Pay As You Go, Included Value, or Unlimited.  Prices range from $15 a month to $24.99 a month.  Lowest data starts at 3GB, and highest is 10GB.  These are all SIM-only mobile plans and there is no lock-in contract.  

Other services for businesses are domain name hosting, website hosting, POP3 email account, IMAP email account, and IP addressing.

The Fibre to Building bundles designed for personal account holders have two connection speeds:  Standard, this is up to 12Mbps and Superfast, which ranges from 50Mbps to 100Mbps.  Contract terms are 18 months with no setup fee, and no lock-in, which has a $99.95 set up fee.

For business, enterprise and government customers, TPG customer service include Data, Internet, Voice, and Cloud offerings. Their data offerings include Dark Fibre, E-Line, E-LAN, IP VPN, and Wavelength services.  Their internet offerings include IP-Line and Fibre400.  Their cloud products include Private Cloud, Virtual Data Centre, National AWS Connects, and Co-Location.

TPG supports its customers in various ways.  For personal and small office use, TPG offers mobile migration, installation and, new home bundles.

TPG Contact Numbers

TPG contact numbers are categorized into its sales divisions: personal products, small office, business, enterprise, and wholesale.  Online enquiries may also be directed to the TPG website.  Just submit queries on sales for TPG products information and mobile activation, accounts and billing enquiries, technical support, and general feedback.

Here is a list of TPG contact numbers:

Contact TPG

Here are other contacts for Small Office and other general concerns:

TPG has a FAQs page on its website, offering answers to general questions for account details and domain name hosting details.

FAQ- TPG

How do I activate my Sim Card?

After receiving your TPG SIM card in the mail, you can activate it by simply following the instructions provided with your SIM card. If you have any questions please call us on 13 14 23.

 How am I billed for my mobile service?

TPG’s Mobile Service is provided on prepaid basis. TPG will debit your bank account/credit card for the following initial charges during the registration process.

Equipment (if you purchase any ADSL modem)

Delivery of equipment (if not collected from TPG 65 Waterloo Rd, North Ryde NSW 2113)

Broadband Setup (when you bundle Mobile with a TPG Broadband plan)

SIM charge

First month’s monthly charge

All TPG services are prepaid. You must pay the monthly recurring charges in advance. In addition, you have the option to make additional prepayment for usage that is not within the included value (if any) for the plan that you have acquired. If there is insufficient funds in your prepaid balance, you will not be able to make any usage that is not part of your included value. Prepayments can be made during registration or after activation via the My Account section of the TPG website. If you choose to make additional prepayment, the amount will be debited from your nominated bank account or credit card. We will send you messages about your usage during the month. If you do not use the prepayment, it will be forfeited to us when you cancel the service. You agree that no bill will be provided for this service and that direct debiting of your account or charge to your credit card may occur notwithstanding that no bill is provided and that it may occur even though you may not have had the opportunity to check charges at least 10 working days before the debit.

Each month thereafter, you will be charged 7 days prior to the end of the monthly period for the following month’s monthly charge.

Can I bring my own phone?

Of course! Although, you may be required to unlock it from your previous mobile phone provider.

How is TPG’s mobile coverage?

TPG’s Mobile service is delivered to you via the Vodafone Network. Click here to check coverage in your area.

 What is 4G?

4G is the fourth generation of mobile telecommunications technology that is capable of much faster speeds compared to 3G and 2G.

 Does TPG support 4G?

We offer 4G speeds given:

– You must be on a 4G plan

– You must have a 4G compatible handset

– In 4G coverage areas

– 4G is enabled on your handset

4G is enabled by default on TPG T4G plan.

 How to turn on 4G on my handset?

Instruction varies according to handset. We recommend you consult with the user manual of the handset for information.

 What will happen if my phone is not a 4G phone or I am outside the 4G coverage areas?

You will be limited to 3G or 2G and speeds will be much less than that of 4G.

What happens if I use less than my Included Value?

If you have used less than your monthly Included Value, the remaining amount will expire at the end of the month. If you use less than the advertised price of the plan you will still have to pay the same minimum monthly charge (which is the advertised price of the plan).