Origin Energy Phone Number & Customer Service Contact Details

Origin Energy Overview

One company that generates and distributes energy and natural gas to households across Australia is Origin Energy.  Formed in February 2000, this company has made a name for itself in energy exploration, production, power generation, and retailing. Origin Energy Phone Number and Customer Service Contact 13 24 61.

Origin Energy, Australia’s leading energy company is publicly listed on the Australian Stock Exchange (ORG). It ranks somewhere on the Top 20 of the ASX, with around 160,000 shareholders. It has a market capitalisation of around $16 billion. It is currently the foremost provider of energy to homes and businesses in Australia.  It currently has 4.3 million electricity, natural gas and LPG customer accounts, which is more than any other energy company in Australia.  It is also a major energy source in New Zealand and the Pacific. It currently has 6,000 + employees.

Origin energy does four things: exploration and production of energy, energy generation, renewable energy, and selling energy. Origin’s exploration and production portfolio includes Bowen, Surat and Cooper/Eromanga basins, Otway and Bass basins, Browse and Perth basins, Bonaparte and Beetaloo Basins. Origin operates six power stations: Darling Downs Power Station, QLD, Roma Power Station, QLD, Mortlake Power Station, VIC, Ladbroke Grove Power Station, SA, Quarantine Power Station, SA, and Uranquinty Power Station, NSW. Their renewable energy portfolio includes Wind energy, Solar, and Hydroelectricity.  

It is one of the country’s key gas producers and holders of significant gas reserves. Since Origin holds a significant proportion of Australia’s gas reserves being part of the Australia Pacific LNG joint venture located on the east coast of Australia.

Origin Energy abides by what they call Our Compass, which guides the company in making good decisions.  The Purpose of the company is to always aspire to lead and deliver today’s energy needs.  It also searches and innovates in order to create tomorrow’s energy solutions.  Origin is guided by the following principles:  due care, add value, sustainability, diversity, alignment, and transparency.  The company behaves according to the following values: caring, listening, learning, and delivering.  

Origin has a very clear strategy of connecting resources to markets.  It is targeted at its two businesses with three priorities. These strategies are designed for Origin to improve their performance. Their two business focuses are to be a regional leader in Energy Markets and to have a regionally significant position in natural gas and LNG production. Their three priorities are improving returns and growing renewables, improving competitiveness and delivering growth in natural gas and LNG, and capital management and funding.

Origin uses four key measures to check whether they are adhering to their commitments. The first measure is to the Total Recordable Injury Frequency Rate (TRIFR).  Their current rating is 3.8, which is the lowest ever and a significant improvement from the previous year.  The next measure is total shareholder return for financial performance; the next is net promoter score for customer advocacy.  The last measure is engagement survey for people at Origin. Their current employee engagement score is 52, versus 47 in the previous year.

Origin is an innovative company that has helped more than 75,000 Australians install solar and harness solar energy.  In Victoria, Origin introduced the very first smart energy solutions for the home. It is also the first company in Australia to introduce a residential and business solution for charging electric vehicles.

As Origin looks into the future and considers the growing global demand for energy and concerns for greater energy efficiency, it is working hard to provide sustainable energy solutions for the future.

In fact, Origin was the very first energy company in the entire world to sign up under the ‘We Mean Business’ coalition, a global group that recognizes the transition to low carbon economy to secure sustainable economic growth and prosperity for all. Here are origin’s 7 Carbon Commitments under the coalition: (1) report climate change information in mainstream reports; (2) undertake responsible corporate engagement in climate policy; (3) adopt a science-based emission reduction target which will see the emission intensity of the energy we deliver through our fuel and generation portfolio reduce over time, in line with the IEA 450 scenario; (4) set measures to factor in a cost of carbon internally to materially affect investment decisions to drive down carbon emissions; (5) become Australia’s leading renewable and low carbon energy provider, helping our customers to procure electricity from renewable sources and committing to procure 100 per cent of energy from renewable sources for our office premises and, where possible, all of our other operations by 2050; (6) reduce short-lived climate pollutants; (7) remove commodity-driven deforestation from all supply chains.

Origin Energy Customer Service

Origin is all about ‘Customer First’.  Here are some initiatives that Origin does to meet the needs of their customers: flexible payment options including EasiPay and Direct Debit, managing their accounts online and financial assistance.

Origin sells electricity and gas to retail customers, green energy, which are renewable resources such as wind, biomass, biogas, solar, and mini-hydro, and they also sell LPG Australia and the Pacific.

For the home, Origin offers electricity and gas, LPG, solar, hot water, and heating and cooling. For businesses, Origin also offers electricity and gas, LPG and Solar products and services.

Origin customer service handles complaints in a procedural and methodical manner. When a disagreement arises between a team member and a customer, the recommendation is that the first contact would be with a helpful member of the customer service team.  The company also strives to resolve all written complaints as quickly as possible.

Origin is also very innovative in the way they do business, which always benefits their customers.  They have introduced extended contact hours for customers to connect with them.  The company also removed exit fees for residential customers and introduced EasiPay for customers to easily manage their bills.

In order to serve less privileged Australians, the company launched Origin Foundation in 2010.  It aims to empower Australian children to reach their potential, with focus on Diversity, Quality of Education, and Training and Development.  It offers help through its Grant Program, Volunteering Program, and Matched Giving.

Origin Energy Phone Number

 

Origin contact numbers and office locations are listed below:

Australian City	Address	Telephone and Fax Numbers
Sydney Head Office	Level 45 Australia Square 264-278 George Street Sydney NSW 2000	Tel. (02) 8345 5000 Fax (02) 9252 9244
Adelaide	100 Weymouth Street, Adelaide SA 5000	Tel. (08) 8217 5211 Fax (08) 8217 5768
Brisbane	339 Coronation Drive, North Tower Milton QLD 4064	Tel. (07) 3858 0202 Fax (07) 33697840
Melbourne	321 Exhibition Street Melbourne VIC 3000	Tel. (03) 9652 5555 Fax (03) 9652 5553

 

Here are Origin contact number and office locations for corporate and operations:

Department	Address	Telephone and Fax Numbers
Commercial and Industrial	100 Weymouth Street, Adelaide SA 5000	Tel. (08) 8217 5800 Fax (08) 8217 5855
Exploration and Production	Coronation Drive Business Park 135 Coronation Drive Milton QLD 4064	Tel. (07) 3858 0600 Fax (07) 3369 7840
Energy Pacific	Level 45 Australia Square 264-278 George Street Sydney NSW 2000	Tel. (02) 8345 5000 Fax (02) 9252 8633
Asset Management	100 Weymouth Street, Adelaide SA 5000	Tel. (08) 8217 5211 Fax (08) 8217 5690
Development	100 Weymouth Street, Adelaide SA 5000	Tel. (08) 8217 5800 Fax (08) 8217 5855
General Operations	100 Weymouth Street, Adelaide SA 5000	Tel. (08) 8217 5211 Fax (08) 8217 5880
Investor Relations	Level 45 Australia Square 264-278 George Street Sydney NSW 2000	Tel. (02) 8345 5448 Fax (02) 9252 1556

 

Here is a list of other Origin contact numbers for specific enquiries:

Division	Phone	Schedule
General Enquiries and Complaints (residential electricity and gas queries)	13 24 61	7 AM to 9 PM Monday to Friday 9 AM to 5 PM Saturdays
Moving House	13 66 83 +61 8635 3485 (from overseas)	13 MOVE hotline: 7 AM to 9 PM Monday to Friday 9 AM to 5 PM Saturday and Sunday
Interpreter for Arabic, Korean, Chinese, and Vietnamese	1300 137 427
For business – electricity and natural gas	1300 661 544	8 AM to 6 PM Monday to Friday
For large corporate business, contact your account manager	13 23 34	8:30 AM to 5 PM AEST Monday to Friday
For solar, hot water, heating and cooling	1300 791 468	8 AM to 6 PM Monday to Friday
For LPG	For Home 13 35 74 For Business 13 44 27	8 AM to 6 PM Monday to Friday

Contact Origin Energy

Origin energy has open lines to meet customer needs any time of the day.  Its website has provisions for customers to access their account through their My Account page.  They can reset their email address and password on the webpage itself.  Customers can also send an email inquiry at supportsocial@originenergy.com.au.  They also have an option to contact Origin through their social media channels: Facebook (OriginEnergy) and Twitter (original) for customer service. Facebook and Twitter customer service is available from 7 AM to 9 PM on weekdays and 9 AM to 5 PM on Saturday, excluding public holidays. Origin also has a Twitter account (@originenergy) for news and industry insights. Origin Energy also has the following social media accounts: Instagram, LinkedIn, YouTube and Google+.

 

Origin Energy FAQs

 

• How to log in to the Origin Energy App?

If you want to log in to Origin Energy App just download the Origin Energy App from play store or App store with the same username and password you use to log into ‘My Account.’

• What if I forgot my Username?

In case you forget your username, you can visit their ‘Forgot Your Email Address’ page to reset it as it’s the email address they use to send you emails on.

• Are login details of the App and My Account are different?

No. They are the same you can use your Origin My Account Login Details to log into the app.

• How changes that are made in the app affect My Account?

When you log into Origin My Account Online, you will see that the Origin Energy iPhone App has the same account information. You will find the same bill and usage information in both. When you pay a bill through the app your account balance will adjust in My Account after the payment has cleared.

Also, the setting alerts in the app would not affect any reminder SMSs you have to set up in My Account.

• Do I require different login details for the App and My Account?

No, you can simply use your Origin My Account Login Details to log into the app.

• Which phones are compatible with the Origin Energy App?

The Origin Energy App is currently compatible with iPhone 5 or above, running iOS 9.0 or later. If you don’t own an iPhone Log into MY ACCOUNT through your web browser and manage your account anywhere, anytime.

• What is a projected Bill?

Your projected bill is your cost to date plus an estimate of the electricity you will use between current and your next bill. They use your meter data for the same billing period last year to estimate how much electricity you will see.

Important Note; this particular feature is only available for electricity customers with a smart meter.

• Why can’t I see a predicted bill?

You are unable to see a predicted bill because they can only show predicted bills for electricity customers with smart meters. Smart meters provide more detailed data which allow them to estimate your current and future energy use.

• What is my due amount?

Displays the amount due for your energy accounts, for example; electricity – in case, you are on a plan with a pay on time discount, this will show in your amount due until the due date. Your amount due can include outstanding amounts from previous bills or fees for credit cards, late payment, postage or Australia Post payments.

• What is my Origin Energy account balance?

Shows the amount holding on an energy account, one big example is electricity – not all of this amount may be due straightaway. However, some fees might incur as part of paying your last bill may be comprised but may not be due until your next bill. For example; fees for credit card or Australia Post payments and for receiving bills by post.

• Why Origin’s Account Balance is different from my due amount?

Your account balance might include charges or payment fees incurred during your current billing period. These would not be due for payment until your next payment bill date.

• What if I have overdue bills and a new bill?

If you have already due bill and a new bill also generated then any amount that you make whether through the Origin app or My Account your overdue bill will be get paid first – depending on the amount of your payment.

• What is a billing period?

Your billing period is estimated from the day after your last bill was issued to the date your next one is issued. This is the period you are charged for in your bill.

For electricity customers with first electricity meter, your billing period is three months. Customers with smart meters can choose periodically or 3 monthly billing periods. Natural gas customers in Victoria have two month billing periods, in all other states; gas billing periods are three months.

• Why am I not able to see my past bills in the app?

You can find your billing history and view and also download preceding bills when you log into Origin’s My Account Online.

• I have just made a bill payment, but I am not able to see it, why?

If you recently made a bill payment, then it will take up to 2 working or business days to process your payment and update your account balance. You will see a Pending Payments note on your account to show that your payment has been made and is being processed.

• Why do I have to pay my gas bills and electricity separately?

Your electricity and natural gas bills are separate because you have separate agreements or contracts with Origin for the supply of your electricity and natural gas. Each electricity or natural gas contract has its own account and bills for that account are issued to you for your use of that energy type.

• Can I pay my bill from my bank account?

No, you can’t pay your bill from my bank account. The Origin Energy iPhone App could only accept payments through a Visa or MasterCard at this time. Also, you can set up a direct debit from your bank account by logging into ‘My Account’ on their official website.

• What is a credit card fee?

If you practice a Visa or MasterCard to pay your bill, you may be charged a credit card payment fee of 0.37% inclusive GST of the amount spent.

• Why should I have to pay a credit card fee?

The card expense fee is instantly linked to how much it charges the business to offer this payment method.

• Can I save my credit card specifications for next time I pay a bill?

No. You can’t save your credit card details within the Origin Energy iPhone App at the moment.

• I just paid my instalment, why do I still see the Next Instalment amount?

When you are on EasiPay, your next instalment will emerge in the app as soon as your latest instalment date has passed. You can see the time the payment is due as “debited on”.

• What is an instalment?

Your next instalment is the next payment due for your EasiPay payment plan.

• How do I set up or change my EasiPay payment plan?

You can set up or change an EasiPay payment plan through My Account online.

• My direct debit went over, why do I still see the Price due?

It can take up to a couple of business days to concoct direct debit payments and update your account balance.

• How can I set up or change my direct debit?

You can set up or change a direct debit through My Account, including changing the card or bank account you’re using and updating card expiry and verification details.

• How does this “Alert Me When You Send Me a New Bill” alert work?

The Origin’s App will show you the information when they send you a new bill.

• How does the “Alert Me When I Need to Pay My Bill” alert work?

The Origin Energy App will show you a notification two days before your bill payment is due to remind you to pay it.

• What is the “Send me a prediction of my next electricity bill” alert and how does it work?

The Origin Energy App will confer you a notification halfway through your billing period to let you know how much your bill is likely to be.

As your billing period can be quarterly, bi-monthly or monthly, you’ll get notifications 45 days into your billing period, 30 days into your billing period or 15 days into your billing period.

• What information do the Costs graphs explicate me?

The Costs graphs reveal the cost of the electricity or regular gas you used over a period. You can see your four multiple recent bills and the consolidated value of the four bills.

• The day Costs show you the cost for each hour and the total cost for that day (for electricity with smart meters only).
• The month Costs dispense you the cost for each day and the total cost for that month (for electricity with smart meters only).
• The year Costs tell you the cost for each month and the total cost for that year.

• Why is my average cost negative?

If you own solar panels, your solar feed-in tariff, i.e., the amount they pay you for the solar energy you feed into the grid – gets deducted from your usage Costs. If your solar feed-in tariff were higher than your usage, your average cost would be detrimental for that period.

• How correct is my Costs information?

If you own a smart meter, your electricity Costs report will be two days old. This is how long it takes your distributor to send them your usage data.

If you hold a basic meter, your electricity Costs information will be up to your last meter read. The data from your meter read takes two days to appear in the App as that’s how long it makes your distributor send them your usage data.

Your natural gas Costs report will be done to your last meter read. The information from your meter read takes two days to appear in the App as that’s how long it makes your distributor send them your usage data.